The User Services Department provides technical service and support for our classrooms, libraries, common learning areas, and faculty and staff offices. We also provide training in the use of educational and classroom technology. The User Services is represented on each campus, and is a division of the University Technology Services (UTS).
If you encounter any difficulty with the classroom technology please notify us at helpdesk@neiu.edu and we will resolve the issue promptly.
Desktop Support
We provide support to all faculty, staff and classroom computers across the University. If you are experiencing difficulties gaining access to any software or operating hardware, please feel free contact our help desk at helpdesk@neiu.edu. We can assist you in identifying solutions and scheduling service calls with our technicians.
- Purchasing support
- Quotes
- Refresh status and deployment
- Problem resolution
- Software installation and support
- Equipment moves
- Printer support
Faculty Staff Services
In addition to our standard support services we partner with faculty and staff to deliver customized technology solutions. We work collaboratively with each department to help facilitate the use of technology resources. We also assist with the exploration of new ideas and ways to implement technology solutions to enhance the services we deliver to the classroom and college support areas.
We also support a number of initiatives to support faculty and staff. Our goal is to ensure a seamless delivery of technical services to compliment each division of the college.
Special Events
We provide equipment and support for campus events, meetings, conferences and functions.
We ask that you contact your campus representative to review event specifications, support requirements, and any specific concerns. Typically we require 48 hours notice for most events, with more lead time required for larger events to accommodate scheduling as well as making sure the necessary resources are in place.
Some examples of event services:
- Laptop and printer setup
- PA system setup
- Wireless microphone setup
- Video recording (basic setup)
- Video streaming
- Online meeting support
- Assistance with presentations
Smart Classrooms Operation and Educational Technologies
We offer Smart (Tier) Classroom training on request, and in addition can provide training on any specific gear as needed. Please visit the Contact Us page to arrange for a Smart Classroom training session, or to just review any training requirements you may have. As a reminder, the Media Services team is readily available for software training requirements.
