Student Financial Assistance COVID-19 Resource Center and Consumer Information

In response to the spread of the novel coronavirus (COVID-19), the Northeastern Illinois University Financial Aid Office has put together this page of resources for prospective and current students of the NEIU community. Below you will find links to resources from Federal Student Aid and the Illinois Student Assistance Commission (ISAC). Students and families of the NEIU community can also view updates at the University’s COVID-19 Response site, which includes a list of FAQ and answers.


Federal student aid

The U.S. Department of Education is actively monitoring the new coronavirus/COVID-19 outbreak. If you’re concerned about your studies or loan repayment, we can help you understand what to do in certain circumstances. Information will be added for students, borrowers and parents to the student aid website on a regular basis.

  • Federal Work Study (FWS) students actively working prior to the disruption of in-person classes will continue to be paid at their hourly rate, based on the supervisor-approved work schedule as of Friday, March 20.
  • Federal Direct Loan borrowers enrolled less than half-time (6 credit hours) and in repayment may qualify for a deferment with zero interest accrual. Contact information for your loan servicer can be found at The FSA ID is required for login.
  • Federal Loan borrowers in default may qualify for a reprieve. Contact your loan servicer for additional information.
  • Private Student Loan borrowers may qualify for a reprieve. Contact your private loan provider directly for additional information.
  • If there is a dislocated worker status resulting from the outbreak extending beyond 10 weeks for you, your spouse or your parents, a Special Condition Request can be submitted with the appropriate documentation for the circumstances.

Illinois student assistance commission (ISAC)

To slow the transmission of the virus and protect our community, all ISAC offices are currently closed to the general public. ISAC understands these are unprecedented times, and to continue with the administration of MAP grants to best serve Illinois students, a limited release is scheduled of 2019-2020 MAP award announcements in suspense status. 

  • Students with 2019-2020 Free Application for Federal Student Aid (FAFSA®) filing after April 29, 2019, were placed on a suspense status. With the release, FAFSA filers through May 26, 2019, will receive MAP award announcements.


  • Despite the change in instruction delivery method, your financial aid will not be affected if you remain enrolled. This includes your federal, state, and institutional grants, scholarships and loans. Students considering dropping classes or complete withdrawals for the remainder of the semester should keep in mind that this decision could impact future financial aid eligibility.
  • FREE eTextbook Option: As a service to students, Follett Bookstore partnered with RedShelf and participating publishers to provide free e-books where available.
  • We strongly recommend speaking with your advisor before you withdraw from a course.
  • Summer 2020 and Fall 2020 course registration is still open!


  • Northeastern students are resilient, resourceful and innovative. However, given the unprecedented circumstances presented by the COVID-19 pandemic, an emergency student fund has been established.
  • To accommodate the need for safety and reduced time within the pantry, submit request for food items to be pre-packaged by completing the request form and note what day and time you wish to pick up the food.
  • FINDING A FOOD PANTRY NEAR YOU: For students who do not live on or near campus and are in need of food assistance, Greater Chicago Food Depository provides an up-to-date listing of pantries across Chicago.

Per Federal Guidelines, the following consumer information is listed below for all NEIU current and prospective students.