financial aid REMOTE WORK HOURS

Financial Aid, Scholarships and Student Employment have been working remotely since March 2020 with a select group of team members coming into the office on a limited basis. No worries. If you have in-person courses and would like to drop off documents to the Financial Aid Office, the drop box is checked regularly along with the fax and U.S. postal mail. The office is not open for in-person visits, but we still handle the daily operations as usual.

The team's remote work hours are 8:30 a.m.-4:30 p.m. Monday through Friday. Below is the contact information for the Financial Aid Office.






Executive Director
Maureen ‘mo’ Amos
(773) 442-5010
Director of Scholarships
Dr. Michelle Morrow
(773) 442-4606
Associate Director
Mildred Jackson
(773) 422-5028
FINAID Manager - Program Assistant
Raja Chinthala
(773) 442-5032
FINAID Manager - Loan Officer
Ollie Thomas
(773) 442-5042
FINAID Advisor - A, B, C, D
Bao Tang,
(773) 442-5027
FINAID Advisor - E, F, G, H
Felix Toledo,
(773) 442-5031
FINAID Advisor – I, J, K, L
Libby Van Opstal,
(773) 442-5039
FINAID Advisor - M, N, O, P
Mario Craige,
(773) 442-5005
FINAID Advisor – Q, R, S, T
Renee Zygmunt,
(773) 442-5019
FINAID Coordinator – U, V, W
Haydee Hernandez,
(773) 442-5021
FINAID Coordinator – X, Y, Z
Cosby Fua,
(773) 442-5033
FINAID Customer Service Representative
Heather Carper
(773) 442-4699
FINAID Telephone Center Supervisor
Yvonne Preston
(773) 442-5016
Document Imaging Station
(773) 442-5006
Student Employment Coordinator
Maria Lebron Figueroa
(773) 442-4697
Job Location & Development
Johannes Geronimo
(773) 442-4683
Office Support Specialist
Tammi Dobbins
(773) 442-4692
Office Support Specialist
Thelma Blair
(773) 442-5009
El Centro Site Coordinator
Denise Torres Velasquez,
(773) 442-4030
Jacob H Carruthers Center for Inner City Studies Coordinator
Lorene Foggs,
(773) 256-2037

All advisors are required to respond to flags raised via the NEIUStar (Starfish) Retention Tool accessible via NEIUport.

Maureen Amos smiles into the camera.
Executive Director
Financial Aid
Maureen Amos works toward an exception-free Financial Aid audits and program reviews by keeping abreast of and implementing all federal and state laws and regulations that pertain to the programs administered by the Financial Aid Office. She ensures that students are informed about their eligibility for financial aid by developing and directing a system for collecting and evaluating applications, and for the timely and effective awarding of all types of financial aid. She utilizes and maintains the current Financial Aid module in the College’s student information system. Ms. Amos ensures that the system is used effectively and that processes and product enhancements are developed which are technologically up-to-date and user/student friendly. She develops and directs financial aid strategies within the framework of federal and state regulations that are consistent with the enrollment management objectives of the College and by administering financial aid, scholarships and student employment programs that support student recruitment and retention

Masters Degree, DePaul University School for New Learning
Bachelors Degree of Science, DePaul University College of Commerce


Knowledge of federal, state, and institutional financial aid programs

Ability to deal effectively with a diverse student body

Ability to commit to a team-building approach

Experience with writing policies and procedures manual

Experience in training personnel on financial aid process

Ability to utilize Banner to create population selections, run reports, create processes

Ability to utilize Banner and other system tools to retrieve data for reports

Serving leadership roles for national, regional and state professional associations

Member, College Board Service Assembly

Serving with Internal Revenue Service Taxpayer Advocacy Panel

Volunteer with Women’s Sports Foundation and Girls in the Game

Adjunct Faculty, Triton Community College

United States
5500 North St. Louis Avenue
Chicago, IL 60625-4699
United States

Office Hours
The office is regularly open Monday and Friday: 8:30 a.m. - 4:30 p.m.; Tuesday, Wednesday, Thursday 8:30 a.m. - 6:00 p.m. We are also open the first two Saturdays of the Fall and Spring Semesters: 9:00 a.m. - 12:00 p.m.
Director of Scholarships
• Scholarship administration • Student retention and development • Assisting students to navigate the higher education process

Doctor of Education Degree (Ed.D.) in Educational Leadership with a concentration in Higher Education (Argosy University, Chicago). Doctoral dissertation topic: How Does Campus Involvement Impact the Persistence of African American Students Attending Urban Postsecondary Institutions?

Master of Arts Degree in Inner City Studies Education (Northeastern Illinois University)

Bachelor of Arts Degree in English (University of Illinois at Chicago)

Associate of Arts Degree (South Suburban College)


In addition to being the director of scholarships, prior professional experience in higher education includes working in various roles at both private and public institutions. Previous professional positions include:  interim director of adult and women student programs, registrar, assistant director of records and exams, academic advisor, and admissions officer. She has held leadership roles within professional and service organizations and is currently a member on the NEIU Alumni Advisory Board.

Additional Information


Henley, B., Morrow, M., Magee, M. J. (2017). History and Foundation of the Field: The Life and Career of Melvin C. Terrell. In Jackson, J.F.L., Charleston, L., Cornelius, G. (Eds.), Advancing Equity and Diversity in Student Affairs:  A Festschrift in Honor of Melvin C. Terrell (pp.27-39). Charlotte, North Carolina: Information Age Publishing.

United States
5500 North St. Louis Avenue
Chicago, IL 60625-4699
United States

Office Hours
8:30 a.m. - 4:30 p.m., Monday-Friday
Mildred Jackson smiles into the camera.
Associate Director
Financial Aid
Mildred Jackson oversees all administrative functions of the Financial Aid Office by supervising, providing ongoing professional development opportunities and evaluating all full-time and part-time employees. She monitors college work-study expenditures, students’ satisfactory academic progress, federal and state grant expenditures, etc. Ms. Jackson contributes to student satisfaction through delivery of quality customer service in all aspects of the administration of financial aid and student employment services. She manages and supervises all financial aid processes for awarding student loans, grants and scholarship packages. She also facilitates oversight of Minimum Standards of Academic Progress appeal review process.

Masters Degree, Lincoln University
Bachelors Degree, University of Pittsburgh


Federal, State and Institutional financial aid eligibility, regulations, policies and procedures

Need analysis, verification and packaging philosophies

Minimum Standards of Academic Progress

Default Aversion Strategies

Customer Relations and Interpersonal Communications

United States
5500 North St. Louis Avenue
Chicago, IL 60625-4699
United States

Office Hours
The office is regularly open Monday and Friday: 8:30 AM-4:30 PM; Tuesday, Wednesday, Thursday 8:30 AM-6:00 PM. We are also open the first two Saturdays of the Fall and Spring Semesters: 9:00AM-12:00PM
NEIU logo
Lebron Figueroa
Employment Coordinator
Student Employment

United States
5500 North St. Louis Avenue
Chicago, IL 60625-4699
United States

Office Hours
8:30 a.m. - 4:30 p.m. Monday through Friday