We offer a variety of ways to get help with using the Library:


Ask a quick question and get an immediate response during Library hours. Chat widgets are available on the Library website as well as in some databases.

Text messaging (SMS)

Send the chat service an SMS message from your phone during Library hours. Just text (855) 822-NEIU (6348). Standard text messaging rates apply.

Frequently Asked Questions (FAQ)

Start here if the Library is currently closed. The Library maintains a searchable collection of FAQ.

Research consultations

Meet with a librarian for one-on-one help with research. These typically last 15 minutes to an hour. They can also work with you by chat, email, phone or Google Meet.