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Ask a Librarian

We offer a variety of ways to get help using the Library. If using the phone, chat, or text, you may experience a brief wait if our librarians are helping other people.

Frequently Asked Questions (FAQ)

The Library maintains a searchable collection of FAQs. Start here if the Library is currently closed.

Not finding your answer in our FAQ?

Be sure to contact us on the FAQ page. One of our librarians will respond immediately by chat (during Library hours) or by email on the next business day (if the Library is closed).


Ask a quick question of an NEIU librarian during Library hours.

Chat widgets are available on the Library website as well as in One Stop and library databases.

Text messaging (SMS)

Ask a quick question of an NEIU librarian during Library hours.

Send us an SMS message from your phone. Just text (773) 442-2758. Standard text messaging rates apply.

In person or by phone

Drop by the Library and ask your question or call the Reference Desk during Library hours at (773) 442-4410.

For one-on-one research assistance in your topic area, request an appointment with your subject librarian.

Ronald Williams Library

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