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Welcome To The Ombuds Office

New: Ombuds Virtual Open House 

The Ombuds Office remains open and ready to work remotely with students, faculty and staff during the COVID-19 pandemic. Additionally, the Ombuds Office will host a Virtual Open House from noon to 1 p.m. every Friday starting April 3. This will be a drop-in Google Hangouts session to informally discuss conflict management and communication tips, strategies and resources for challenges that may arise as we work, teach and learn remotely. All members of the University community are welcome to participate. No registration is needed. You can simply “stop by” and join the discussion, using the meeting information below (the information will remain the same for every session).

Please note: This is not the same as an individual consultation with the Ombuds. If you have a particular situation or issue that you would like to discuss confidentially, you can reach out to the Ombuds directly at or (773) 442-4527 to set up a private phone call or video-meeting.  

What is the Ombuds Office?

The Ombuds Office is a confidential and informal resource for Northeastern faculty, staff and students who are interested in discussing and addressing any university-related concern or difficult situation, such as conflict. The Ombuds is an independent person who works to understand issues and consider different perspectives in an impartial and objective manner. The Ombuds does not take sides in a conflict, serve as an advocate, conduct investigations, or make decisions about who is right or wrong.

How Can the Ombuds Help? 

The Ombuds listens to people's concerns without judgment, helps them untangle and clarify issues, and explore a range of options or strategies for moving forward. Among other things, the Ombuds can provide information about university policies or procedures, help prepare for a difficult conversation, or facilitate discussions between two or more people. The Ombuds also works with groups to explore and address issues that create challenging group dynamics or conflict. 

The Ombuds Office can be used as a first step, last resort, or at any point along the way. For a complete list of services, please visit the Ombuds Services page. 

How Can I Make an Appointment? 

You can reach out to make an appointment at any time. Appointments can take place in-person at the Ombuds Office, at any of our off-campus locations (El Centro, Carruthers Center), or off campus at a nearby location. Appointments can also take place by phone. Please be mindful that email should not be considered confidential. Please include only your contact information and availability to meet/speak; do not include sensitive or confidential information about your situation. 

  • Phone: (773) 442-4527
  • Email:
  • Office Location: Ronald Williams Library, Room 216