The Keep Learning site is here to help support Northeastern students throughout the COVID-19 pandemic. This site's goal is to help our students continue to learn and successfully complete their courses. 

Key Things to Know

  1. Northeastern courses are held in three formats: in person, online or hybrid (meaning some classes are in person, some are online). Throughout the term, prioritize your health, and care for your physical and mental well-being. 
  2. Stay engaged with your courses, and communicate with your instructors regularly. They should be your first point of contact should you have any questions about your course.
  3. Familiarize yourself with key tools such as Nmail and Desire2Learn (D2L), and make sure you can access these resources on the devices available to you in your current location.

Know your context

Your health and safety should be your top priority. Take a moment to check in with yourself and be mindful of your physical and emotional health. Take proper precautions and seek care if you are ill. Don't forget to consider your emotional well-being. Make sure you have the technology you need to access your courses and a stable internet connection, especially if you are taking online or hybrid courses. Communicate any needs or limitations to your instructor as soon as you can. Our faculty and staff are supportive and want to work with you to ensure you have what you need to have a successful semester. If you need assistance, you will likely find that you and your instructor can come up with solution to help you complete your coursework.

Know your classes

Organize your daily schedule so you are able to dedicate time for each of your classes. You should be prepared to attend classes or office hours with your instructor, as necessary. Check Desire2Learn (D2L), your syllabus and your Nmail daily for details from your instructors on upcoming assignments and other course expectations. 

Know your tools

Locate the tools you need to access your courses. Familiarize yourself with D2L and Nmail, and make sure you can access these resources on your devices—preferably a laptop, tablet or desktop computer. Your phone will work for checking email and D2L, but it should not be your main device for accessing your courses. If you are concerned that you may not have the technology or internet access you need to participate in your classes, communicate directly with your instructor to work out an action plan.


The Learning Success Center (LSC), the Student Center for Science Engagement (SCSE), TRIO SSS and the Center for Academic Writing (CAW) are all available to support students. Please see the information below for how to contact each area to work with a tutor.

Learning Success Center and Center for academic writing

The Learning Success Center / Center for Academic Writing (LSC/CAW) supports students when Northeastern classes are in session. When Northeastern locations are open, LSC/CAW tutors are available to students in person in the Ronald Williams Library or online. LSC/CAW tutors are available to work with students online during periods of remote work and instruction. Please visit our websites to get current information on tutoring services.

Student Center for Science Engagement (SCSE)

The Student Center for Science Engagement offers tutoring in the following disciplines:

  • Biology
  • Chemistry
  • Computer Science
  • Earth Science
  • Mathematics
  • Physics
  • Psychology

Please view the SCSE tutoring schedule and other events that take place throughout the year. Questions can be directed to or (773) 442-5636.

TRIO Student Support Services

TRIO SSS offers both remote and in-person tutoring for TRIO SSS participants by appointmen tonly between the hours of 9 a.m. and 6 p.m. To schedule a tutoring appointment, please fill out the Tutoring/Peer Coaching Request Form.

TRIO SSS also offers free tutoring 24/7 via TutorMe, an online tutoring service with over 300 subjects to choose from. 

If you have any tutoring questions, please contact the assistant director for your program.


Erin Long

TRIO SSS Achieve

Jesse Rutschman

TRIO SSS Teacher Preparation

Christina Matuschka, Ph.D. 

TRIO SSS tutors and assistant directors will do their best to work with students in person and online, depending on their level of connectivity and computer access. Please be vocal and let them know what your needs are.

Library Resources

NEIU Libraries has many resources and services available online. See its service update on the Library Blog.

All online search tools and collections are available from anywhere 24 hours a day, 7 days a week. If you are off campus, you will be asked to login with your NetID and password.

The library chat service will be available during regular library hours:

  • Monday - Thursday: 9 a.m. - 9 p.m.
  • Friday: 8 a.m. - 6 p.m.
  • Saturday: 9 a.m. - 5 p.m.
  • Sunday: noon - 7 p.m.

Librarians are available by chat, phone, or Nmail Hangouts Meet by appointment. Meet with a Librarian for a research consultation.


Academic advising is available both remotely and in person. Contact your assigned advisor for assistance with course selection and registration. Please use the contact information below if you do not know your assigned advisor.

Advising Center

The Academic Advising Center on the Main Campus is open:

  • Monday - Friday: 8:30 a.m. - 4:30 p.m.

Contact your assigned advisor for assistance. Email if you have any questions.

El Centro

El Centro advisors are available: 

  • Monday - Thursday: 8 a.m. - 6 p.m.
  • Friday: 8 a.m. - 5 p.m.
  • Saturday and Sunday: Closed

Contact or call (773) 442-4080 or (773) 442-4086 with questions or to schedule an appointment. 

Project Success

Project Success advisors are available:

  • Monday - Friday: 8 a.m.-5 p.m.

Contact with questions or to schedule an appointment. 

Proyecto Pa’Lante

Proyecto Pa'Lante advisors are available:

  • Monday - Friday: 8:30 a.m. - 4:30 p.m.

Contact with questions or to schedule an appointment.

Student Disability Services

If you are looking to apply for accommodations for the first time, please watch the “How to Apply for Services” video above.

Contact Student Disability Services at or (773) 442-4595 with any questions about accommodations and how to access your accommodations remotely.

Student Emergency Fund

Northeastern students who have been adversely affected by COVID-19 and/or other unexpected emergencies can apply for funding through the Student Emergency Fund

I Need Help to Keep Learning

What should I do if I don't have reliable internet access?
Contact your instructors and explain your situation so you may work out an acceptable resolution. If your courses are hybrid or online, you may want to consider taking in-person classes instead, if they are available. Many phone and internet carriers are offer free or discounted access to students. Contact your carrier to determine your eligibility. 

I don’t know how to use D2L. Where can I get help?
Students are encouraged to contact their instructors if there are things in D2L that they do not know how to do. Students can also access tutorials and help with basic D2L functions on the CTL’s D2L webpage for students and D2L FAQs for Students.

What if my instructor wants me to use a technology that I do not have access to such as Microsoft Word or a webcam?
Contact your instructor and communicate any needs or limitations. Communication is important to ensure your needs are met and you can complete your courses. 

What if I can’t keep up with my school work because of job or family needs?
Reach out to your professor about this. You can try to work something out with your instructor to accommodate your specific situation while still meeting the requirements of the class. You might also choose to take an incomplete after consulting with your instructor. See the University’s Incomplete Policy for more information.