The Keep Learning site is here to help support NEIU students during the COVID-19 pandemic. This site's goal is to help NEIU students continue to learn and successfully complete their courses.

Three Key Things to Know

  1. Prepare to transition to a new learning environment by focusing on three key areas. Prioritize your health, and care for your physical and mental well-being. 
  2. Stay engaged with your courses, and communicate with your instructors regularly. They should be your first point of contact should you have any questions about your course.
  3. Familiarize yourself with key tools such as Nmail and Desire2Learn (D2L), and make sure you can access these resources on the devices available to you in your current location.

Know your context

Your health and safety should be your top priority. Take a moment to check in with yourself and be mindful of your physical and emotional health. Take proper precautions and seek care if you are ill. Don't forget to consider your emotional well-being. We know that transitioning to a new learning environment is a big adjustment. Make sure you have the technology you need to access your courses and a stable internet connection. Communicate any needs or limitations to your instructor. We have asked for everyone to be patient and flexible through this, and communication is important to ensure your needs are met. You will likely find that you and your instructor can work out a solution that will help you.

Know your classes

Organize your daily schedule so you are able to dedicate time for each of your classes. You should be prepared to attend live sessions for class meetings or office hours. Check Desire2Learn (D2L), your syllabus and your Nmail daily for details from your instructors on upcoming assignments and other course expectations. Expect ongoing changes, and be patient with your instructors—and with yourself—as we all adjust to a new learning environment.

Know your tools

Locate the tools you need to access your courses remotely. Familiarize yourself with D2L and Nmail, and make sure you can access these resources on your devices—preferably a laptop, tablet or desktop computer. Your phone will work for checking email and D2L, but it should not be your main device for accessing your courses. If you are concerned that you may not have the technology or internet access you need to participate in your classes, communicate directly with your instructor to work out an action plan.

Remote Tutoring

The Learning Success Center (LSC), the Student Center for Science Engagement (SCSE), TRIO SSS, and the Center for Academic Writing (CAW) continue to support students during remote instruction. Please see the information below for how to contact each area to work with a tutor remotely.

Learning Success Center and Center for academic writing

The Learning Success Center / Center for Academic Writing (LSC/CAW) continues to support students when NEIU is in person and during periods of remote work and instruction. Please visit our websites to get current information on tutoring services.

Student Center for Science Engagement (SCSE)

The Student Center for Science Engagement will be offering remote tutoring in the following disciplines:

  • Biology
  • Chemistry
  • Computer Science
  • Mathematics
  • Physics

Tutors will be available remotely during the times indicated on the schedule below. To schedule an appointment with a tutor, simply contact the tutor directly using the emails provided below. The tutor will then let you know the best way to work with them remotely. No prior reservations are needed to work with an SCSE Tutor. Questions? Contact Shreya Patel at, or Ken Vogleonger at








Ginger Dragon

12-4 p.m.

3-5 p.m.

5-9 p.m.




Alexis Gonzalez

4-9 p.m.

2-7 p.m.

4-9 p.m.

2-7 p.m


Computer Science

Hesham Rostami

10 a.m.-2 p.m.

10 a.m.-12 p.m
 and 2-4 p.m.

10 a.m.-2 p.m.

10 a.m.-12 p.m
 and 2-4 p.m.

10 a.m.-12 p.m

Earth Science

Maxwell Lemoine


1-4 p.m.


1-4 p.m.

9 a.m.-1 p.m.


Brando Pawling

2-7 p.m.

2-7 p.m.

2-7 p.m.


2-7 p.m.


Lia Yusuf

12-5 p.m.

11 a.m.-4 p.m.

12-5 p.m.

11 a.m.-4 p.m.



Jason Izui

11 a.m.-3 p.m.


11 a.m.-3 p.m


12-4 p.m.

TRIO Student Support Services

TRIO SSS is offering remote tutoring for TRIO SSS participants. All tutoring sessions will be by appointment only using Google Meet. We are available to tutor students between the hours of 9 a.m. and 6 p.m. To schedule a tutoring appointment, please fill out the Tutoring/Peer Coaching Request Form.

If you have any tutoring questions, please contact the coordinator for your program.

Erin Long
(312) 834-7140

TRIO SSS Achieve
Jesse Rutschman
(312) 834-7531

TRIO SSS Teacher Preparation
Rachel Schaffnit
(773) 683-3487

TRIO SSS tutors and coordinators will do their best to work with students depending on their level of connectivity and computer access. Please be vocal and let them know what your needs are.

Library Resources

The Library has many resources and services available online. See its service update on the Library Blog.

All online search tools and collections are available from anywhere 24 hours a day, 7 days a week. If you are off campus, you will be asked to login with your NetID and password.

The library chat service will be available during the usual hours:

  • Monday-Thursday, 8 a.m. to 9 p.m.
  • Friday, 8 a.m. to 6 p.m.
  • Saturday, 10 a.m. to 5 p.m.
  • Sunday, noon to 8 p.m.

Librarians will also be available by chat, phone, or Nmail Hangouts Meet by appointment. Please complete the Research Consultation Request form to set up a time.


Academic advising is available remotely. Contact your advisor to set up a virtual appointment for assistance with course selection and registration. Please use the contact information below if you do not know your assigned advisor.

Advising Center
8:30 a.m.-4:30 p.m. Monday through Friday
Contact your assigned advisor for assistance.
Email if you have any questions.

El Centro
8 a.m.-6 p.m. Monday through Thursday
8 a.m.-5 p.m. Friday
Closed Saturday and Sunday
(773) 442-4080 or (773) 442-4086

Project Success
8 a.m.-5 p.m. Monday through Friday

Proyecto Pa’Lante
8:30 a.m.-4:30 p.m. Monday through Friday
Please contact your advisor to set up a virtual appointment.
Email if you have any questions.

Wentworth Scholars
9 a.m.-5 p.m. Monday through Friday
Please contact John Cahill at or Mark Gunter at to set up a virtual meeting.

Student Disability Services

All student accommodations previously approved through Student Disability Services are still active during this time period.

Contact SDS at if you have questions on how to access your accommodations remotely.

If you are looking to apply for accommodations for the first time, please watch the “How to Apply for Services” video and contact Student Disability Services at with any questions..

Student Emergency Fund

Northeastern has designated the Student Emergency Fund to help students who have been adversely affected by the COVID-19 pandemic. Details on donating or applying for assistance are available on the Student Emergency Fund site.

I Need Help to Keep Learning

What should I do if I don't have reliable internet access?
Contact your instructors and explain your situation so you may work out an acceptable resolution. Instructors are being advised to be flexible with students during this remote learning period. Many phone and internet carriers are offering free or discounted access this month. Contact your carrier to determine your eligibility. Illinois state agencies have released a Wi-Fi hotspot map. The nonprofit, nonpartisan Citizens Utility Board also compiled a list of benefits utilities and telecom/internet/cable providers are offering customers during the COVID-19 crisis.

I don’t know how to use D2L. Where can I get help?
Students are encouraged to contact their instructors if there are things in D2L that they do not know how to do. Students can also access tutorials and help with basic D2L functions on the CTL’s D2L webpage for students and D2L FAQs for Students.

What if my instructor wants me to use a technology that I do not have access to such as Microsoft Word or a webcam?
Contact your instructor and communicate any needs or limitations. We have asked for everyone to be patient and flexible through this, and communication is important to ensure your needs are met. You will likely find that you and your instructor can work out a solution that will help you.

What if I can’t keep up with my school work because of job or family needs?
Reach out to your professor about this. You can try to work something out with your instructor to accommodate your specific situation while still meeting the requirements of the class. You might also choose to take an incomplete after consulting with your instructor. See the University’s Incomplete Policy for more information.