Centers for New Horizon Computer Learning Center
1997: Novell IntranetWare 4.11 CNA Training
DeVry Institute of Technology
1980 Diploma: Computer Information Systems
M.A., Northeastern Illinois University
B.A., Lewis University,
1974: Sociology/Social Work/Education
1/2004 – Present Northeastern Illinois University, Chicago, Illinois
Position: Visiting Lecturer
Instructed courses in Ancient Egyptian language and culture, Sociology,
American History and Government, African History, Comparative Religions
and Philosophical Systems, Classical Civilizations and Philosophy: Theoretical
Ethics, Introduction to Philosophy, Logic and Critical Thinking.
8/2002 – 6/2005 Taylor Business Institute, Chicago, Illinois
Instructed courses Microsoft Office 2000 Professional, Office 2000 Server,
Office 2000 Infrastructure, Office 2000 Active Directory, Office 2000 Network
Environment, Introduction to Psychology, Introduction to Sociology, Critical
Thinking, Business Ethics, Speech, Oral and Written Communications.
8/2002 – 6/2004 Harrington Institute for Design, Chicago, Illinois
Position: Adjunct Professor
Instructed Microsoft Office courses: Word, Excel, PowerPoint, Access and
Introduction to Personal Computers
11/98 – 3/2002 RHI Consulting, Chicago, Illinois
MCI/WorldCom/Revenue Operations Technical Support Services
Position: Network Administrator\Technical Support Specialist
Administered 4 Novell 4.11 and 5.0 servers with subsystems environment
including setting up user accounts, maintaining NDPS printer, objects and object rights.
Supported 200 users community in Windows 98/XP/2000 with hardware and
software installations including Arcserve 7.0. Maintained systems hardware and
software inventory database. Ranked 3
nationwide for efficiency in reduction of user tickets requests completed.
Converted user community from token-ring to Ethernet typologies and upgrades
to Win98. Maintained user access to client files and access using Outlook98,
Lotus Notes 5.0, Utilized PCAnywhere for remote access to users systems and
creating images using Ghost.
8/97 - 11/98 BDO Seidman, LLP, Chicago, Illinois
Position: Systems Senior Associate/ Network Administrator
Supported 150 users in a 4.11 Intranet Ware Ethernet environment including
setup and maintenance of user accounts and server monitoring and fine-
tuning. Managed rollout of Windows95 O/S from Win 3.11 and installation
of Office 95/97 from version 4.3.and Y2K project implementation. Installed
and maintained AT&T AWICS remote communications software. Upgraded
monthly versions of ProSystemFX, RIA Forms, CCH ON-Line, Carpe Diem
and BNA software. Maintained daily DLT 15/30 tape backup system using
ARCServe 6.1 . Responded to system outages and user hardware/software.
Calls. Responsible for maintenance of $500k IT budget; all hardware/software
purchases and vendor service contracts. Served as GroupWise 5.2 Mail
Administrator. Supervised staff of two (2).
6/97 - 8/97 Robert Half Consulting, Chicago, Illinois
ASC Services Company
Consultant: Network/PC Analyst
Installed and maintained PCs in a Novell 4.0 Ethernet environment including
setting Internet Protocol stacks using Windows 3.11 and cabling. Revised
net.cfg, config.sys, and autoexec.bat files based on user migration between
network servers and software upgrades. Maintained and upgraded users to Lotus
Notes 4.51 from 4.0. Installed and supported 32 bit and 16 bit NetwareClient
software, Windows NT Workstation, Windows 3.11 and Windows 95 systems.
Removed various viruses infecting users systems. Setup print queues and
installed print drivers. Organized and maintained software library and hardware
3/97 - 5/97 Interim Technology, Chicago, Illinois
Rosenthal Collins Group
Consultant: Network/PC Analyst
Maintained Novell Netware 3.12 and WindowsNT 4.0 system for user
community of 200. Installed and upgraded Token Ring network configuration,
CAT5 rack and MAU system. Supported ADP Payroll system and commodities
tracking system. Maintained microcomputer system using Windows 3.11, 3.1
and Windows 95. Installed NIC cards, Internet browsers, 3270 emulators (Irma,
Attachmate, and E78). Upgraded PCs when necessary.
8/95 - 3/97 Alternative Resources Corporation, Chicago, Illinois
KPMG Peat Marwick LLP.
Consultant: Microcomputer Technical Specialist PC/Network Analyst
Resolved high-level user issues using MS/Mail 3.5 and MS/Schedule+.
Maintained user mail files using MS/Mail and Schedule+ Administrator
programs. Utilized Novell Netware 3.12 to assist user community with token-
ring network related issues. Assisted users with resolution of MS/Office 4.2
concerns. Upgraded over 500 Macintosh systems to MAC/OS 7.53 and
Netscape 3.0. Installed and maintained Gateway microcomputer hardware
for major telecommunications corporation. Supported users using CC: Mail,
AmiPro, Lotus 123 and ProComm+ Aspect Call Tracking System.
6/93 - 8/95 Computer Learning Center, Chicago, Illinois
Position: Lead Instructor: Computerized Business Systems
Instructed classes in microcomputer hardware and software concepts. Trained
clients in use of Lotus 123, WordPerfect 5.1, and dBase III/IV, MS/DOS 6.2,
MS/Windows, and Introduction to Microcomputers, Novell Netware 3.12 and
6/87 - 5/93 Kennedy-King College, Chicago, Illinois
Position: Registrar/Director of Institutional Research/Coordinator of
Management Information Systems
Registered students into their classes efficiently and accurately each semester.
Maintained students academic records. Supervised staff of nine. Prepared
statistical reports for staff, faculty, administration, and outside agencies. Setup
and maintained Student Program Administrative System (SPAS) and
institution wide microcomputer system. Conducted training sessions in Lotus
123, WordPerfect and dBase III.
1/86 - 6/87 McDonald's Corporation, Oak Brook, Illinois
Position: Information Center Specialist
Supervised corporate software training sessions using Lotus 123 to support
Treasury, Real Estate, and Tax Departments. Managed beta test team for Lotus
HAL and Freelance+. Responsible for purchase, maintenance, installation and
support of microcomputer hardware and software.
1/84 - 5/92 Chicago State University, Chicago, Illinois
Position: Adjunct Professor
Instructed courses in Introduction to Computer Information Systems,
Introduction to Management Information Systems, Introduction to Systems
Analysis and Design, Advanced Systems Analysis and Design, and
Microcomputers in Health Care Systems.
8/80 - 5/92 Northeastern Illinois University, Chicago, Illinois
Position: Adjunct Professor
Instructed courses in Introduction to Management Information Systems,
Introduction to Speech Communications, Introduction to Thought in Classical
Antiquity, and Introduction to Egyptian Hieroglyphs of the Middle Kingdom
5/83 - 12/85 Jackson Park Hospital, Chicago, Illinois
Position: Senior Programmer/Analyst
Maintained programs for emergency room, clinical and medical records
systems. Conducted user-training sessions in WordStar, VisiCalc, and CP/M
operating system. Assisted institutional conversion to MS/DOS platform.
4/82 - 4/83 Arabian American Oil Company (ARAMCO)
Dhahran, Kingdom of Saudi Arabia
Position: Senior Systems Analyst
Responsible for technical development and production of educational, medical
and engineering manuals for the Saudi Royal Commission. Developed, installed
and supported accounts payable and payroll systems for Arabian Business
and Management Services (ABMS), Al Khobar, Kingdom of Saudi Arabia.
Instructed Saudi nationals in the operation and maintenance of microcomputer
hardware and software.
1/78 - 4/82 Chicago Urban Skills Institute: City Colleges of Chicago
Position: Coordinator of Admissions and Records
Responsible for maintenance and coding of student records. Supervised staff
of six. Conducted training sessions with staff using Apple II microcomputer
TECHNICAL SKILLS: GroupWise, Novell Netware 3.12, 4.11, 5.0, 5.1 Windows NT 3.51, 4.0,
MS/Windows for Workgroups 3.11, Windows95/98, Windows NT 4.0,
Windows 2000, Windows XP, AS 400, MS/DOS 6.2, Novell Netware 3.11, 3.12,
4.0, 5.0, 5.1, MS/Office 95/97/98/2000, Outlook 98, 2000, Lotus 123, Lotus
Notes 5.0, Lotus CC: Mail. CCH Online, RIA, ARCServe 7., BackUp Exec,
Netscape Navigator, ProSystemFX,, WordPerfect, DP Umbrella SQL, Magic,
Utopia, CC:Mail, AmiPro, MS/Mail, Macintosh 7.5.3, Token-Ring, Ethernet,
Netscape 6.2, AOL 6.0. AT&T AWICS, RASNET/VPN, Ghost, PCAnywhere.
REFERENCES: Furnished upon request.
AWARDS: Johanne Henrich Pestalozzi Award:
700 East Oakwood Boulevard
Chicago, IL 60653