Position
Telephone Operator I
Department
Student Union, Event and Conference Services
In this role you will
Be responsible for operating PBX, and /or similar telephone switchboard equipment, or a cloud based system to answer and relay incoming, outgoing, and interoffice calls. The Telephone Operator I is an Entry Level position reporting to the Associate Director for Student Union, Event and Conference Services who reports to the Executive Director for Student Union and Campus Recreation.
To be successful in this role, qualified applicants will have the following responsibilities
Demonstrates a commitment to the mission of Northeastern Illinois University and demonstrates a service orientation and adheres to all responsibilities and standards of the University. Demonstrates professional and customer service-oriented behavior in all situations, including manner of communication, appearance and responsibility. Primary responsibility for this individual is answering the main switchboard and assisting callers to get to the correct individual or college, department, and or unit at NEIU. Provides customer service and general information to callers related to the appropriate university offices or services desired. Operates manual parts of telephone exchange system and/or cloud-based delivery to connect incoming, outgoing, and inter-agency calls. Performs other duties as assigned.
Hours
Monday – Friday, 8:30 a.m. - 4:30 p.m. Hours may vary depending on departmental needs)
To apply
In order to be considered for employment by Northeastern Illinois University (NEIU), you must submit the following:
- Employment Application (Original initials and signatures are required for each position applied. Electronic initials and signatures are not acceptable.)
- Affirmative Action Form
- Cover letter
- Resume
If you have any questions, please email us at CS-Employment@neiu.edu.
Please visit the State of Illinois University Civil Service website for general information. NEIU Employment Services reserves the right not to consider any application on the basis of incomplete information/documents, delay in submission, and disqualifications under the rules of State Universities Civil Service System. Employment Services, however, assures that your application will be duly reviewed on the basis of the classification(s) in which you qualify and, accordingly, will inform you of their decision.
Application Deadline
A current application, affirmative action form, statement of annuitant status form, official transcript(s), resume and cover letter must be submitted by the close of business 7/12/2022.
Northeastern Illinois University is an Equal Opportunity/Affirmative Action Employer and invites applications from Women, Minorities, Veterans and Persons with Disabilities, as well as Other Qualified Individuals. Northeastern Illinois University positions are contingent upon the University's receipt of its State of Illinois appropriation.
