(Coordinator of Student Success and Social Media)
Department: El Centro
Northeastern Illinois University invites applications for the position of Coordinator of Student Success and Social Media.
Full Time, Continuing Position
The Coordinator of Student Success and Social Media at Northeastern Illinois University El Centro is a full-time, continuing position that is primarily responsible for providing academic coaching/guidance, and leading retention initiatives of NEIU El Centro students, as well as the planning and coordination of the student success initiatives including but not limited to the Guidance, Inspiration and Academic Support (GUIAS) Mentoring Program. Other responsibilities include: overseeing the social media activities for El Centro, including the Website, Facebook and Twitter accounts.
About Northeastern Illinois University
Founded in 1867, NEIU has a rich tradition of educational innovation and prides itself on preparing teachers and administrators who make a difference in Chicago. That tradition continues to this day and has expanded to include an array of academic disciplines, allowing the University to embrace fully the community in which it resides. NEIU is regarded as the most diverse public comprehensive university in the Midwest and is designated by the United States Department of Education as a Hispanic Serving Institution. Diversity is an important factor in the character of this urban institution and in the social fabric of the student body. NEIU has an enrollment of 10,000 students, and ALANA students represent nearly 60% of the student body. Located on 67 acres in an attractive residential area on the northwest side of Chicago, the University offers more than 80 undergraduate and graduate programs in the arts, sciences, education, and business. The University has additional campuses in the metropolitan area: The Carruthers Center for Inner City Studies, El Centro, and the Center for College Access and Success (formerly the Chicago Teachers' Center). The University is also a founding member of the University Center of Lake County consortium campus in suburban Lake County, north of Chicago. Newsweek magazine named Northeastern Illinois University the sixth "Best Investment" in the United States and number one in Illinois. Northeastern shares the top-ten spot with Harvard, Stanford, Princeton and MIT.
Duties and Responsibilities
The Coordinator of Student Success and Social Media reports to the Director of El Centro and the Assistant Director of Student Support Services; and the Director of El Centro, in turn, reports to the Provost and Vice President for Academic Affairs. The Coordinator of Student Success and Social Media will create and implement programs and services aimed at the retention, academic persistence and graduation of students; will coach, mentor and provide guidance/advice to students on course requirements necessary for specific courses within the General Education and/or different academic departments, and programs, with an emphasis on majors offered at El Centro; and will orient students about general University policies and procedures as well as assist them with referrals to other departments as necessary.
The Coordinator of Student Success and Social Media will also serve as the maintainer for the new website for El Centro; will be responsible for updating and maintaining NEIU El Centro’s Social Media daily across multiple channels (Facebook and Twitter); including responding to comments made on social media platforms and executing posts on all of the El Centro Social Media accounts; and will brainstorm ideas for new social media campaigns and projects to make El Centro more visible to a larger audience.
The Coordinator of Student Success and Social Media will manage large amounts of data including gathering and tracking program participation, evaluation data and reports; will plan and coordinate student success initiatives; and will provide students with educational and career coaching.
This position requires excellent customer service skills, as it will regularly interface with students, faculty, staff, administrators, and other collaborators across the university, but especially with the Academic Advisement, Financial Aid, Career Development Center, and Marketing Offices at the main campus; and the Coordinator of Student Success and Social Media will also communicate with Faculty to identify at-risk students and their needs, to ensure students make a seamless transition when admitted to NEIU.
The Coordinator of Student Success and Social Media will also share responsibility with other coordinators for supervision of support staff, students and graduate assistants; will assist with overall operation of Northeastern Illinois University El Centro and provide customer service assistance/technical assistance in the reception area when needed from faculty, students and the community at large; and will perform other duties as directed or assigned by the Director of El Centro Campus.
The Coordinator will also take part in other special projects as part of the overall continued growth and development of the El Centro’s student success initiatives.
This position requires flexible scheduling and will include weekend and evening hours, as required by El Centro needs.
Master’s degree in a relevant area such as higher education administration, student affairs, counseling/social work etc. Experience working in a culturally diverse academic environment for at least two years in financial aid/registration setting, as well as all students, faculty, staff, alumni, and other campus constituents. Ability to collaborate effectively with college departments and cross-functional teams. Proficiency with computer applications (Banner) and ability to use technology to enhance student experience (mastery of social media platforms and Website development). A positive attitude and ability to plan and adapt to change. Ability to provide reports and assessments in a timely manner. Creative, energetic, and responsible leadership skills through a strong student centered philosophy. Effective interpersonal and communication skills. Competency and fluency speaking, writing and reading in English and Spanish required and a demonstrated ability to converse comfortably with various constituencies.
Salary and Benefits
Salary is commensurate with qualifications and experience. Comprehensive benefits package including health, dental and vision benefits, sick and vacation days, and participation in the State Universities Retirement System. Applicants are expected to respond based on the entire job description.
This position requires a background check.
In order to be considered for employment by Northeastern Illinois University (NEIU) you must submit the following and send all documents within one PDF/Word document to firstname.lastname@example.org.
• A letter of interest addressing your qualifications for this position
• Current resume
• Three (3) current professional references
• Employment Application
• Affirmative Action Form
• Statement of Annuitant Status
• Copies of unofficial transcripts are accepted; however, official transcripts will be required of candidates selected for on-campus interviews
In addition to the links provided above for the Employment Application (fillable), Affirmation Action Form and Statement of Annuitant Status, you can also obtain these forms at the NEIU Office of Human Resources, Bernard Office Building (BOB), 5555 N. Bernard Street, Chicago, IL 60625, Monday through Friday, 8:30a.m. to 4:30p.m.
Review of applications will begin immediately and continue until position is filled.
Northeastern Illinois University is an Equal Opportunity/Affirmative Action Employer and invites applications from Women, Minorities, Veterans and Persons with Disabilities, as well as Other Qualified Individuals. Northeastern Illinois University's positions are contingent upon the University's receipt of its State of Illinois appropriation.