Contacting the Ombuds Office 

Please feel free to reach out to the Ombuds Office to make an appointment.  Appointments can take place in-person at the Ombuds Office on main campus, at any of our locations, or off campus at a nearby location.  Appointments can also take place by telephone.  You can schedule an appointment via email or voicemail, but please do not include any confidential information as privacy cannot be ensured.

Contact Information

  • Phone: (773) 442-4527
  • Email: ombuds@neiu.edu
  • Office Location: Ronald Williams Library, Room 216 

About the Ombuds 

(773)-442-4527
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Tyler
S
Smith
Ombuds
Ombuds
Education

Salisbury University
Master of Arts in Conflict Analysis and Dispute Resolution
2012-2014

Salisbury University
Bachelor of Arts in Conflict Analysis and Dispute Resolution 
2008-2012

Background

Tyler previously served as an Associate Ombuds at the National Institutes of Health (NIH) from July 2014 to July 2019. While at the NIH, Tyler helped a diverse population of more than 25,000 scientists, fellows, students, administrative staff and executives address and resolve a range of work and lab-related challenges and conflicts. He also work closely with ombuds colleagues and organizational stakeholders to identify, raise and help address structural and systemic challenges. 

Before becoming an Ombuds, Tyler spent several years working as a Staff Member, AmeriCorps Volunteer and Graduate Assistant at The Bosserman Center for Conflict Resolution, a nonprofit organization in Salisbury, Maryland, that fosters local, national and international peace building through the teaching, training and research of conflict resolution practices. Tyler was trained extensively as a mediator and mediated numerous interpersonal, group and organizational disputes. He also provided facilitation services and conflict resolution training to members of the local community. 

Tyler is deeply committed to the ongoing growth and development of his own practice, as well as the advancement of the ombuds and conflict resolutions fields and professions. He often provides mentoring and consultation for new ombuds colleagues. He was formally a member of the Coalition of Federal Ombudsman and a member of the Board of Directors for Community Mediation Maryland. Tyler is currently a member of the International Ombudsman Association, where he co-chairs a subcommittee on Research and Assessment. 

Office Hours
Monday-Friday, 8:30 a.m.-4:30 p.m.
Meeting hours are flexible upon request.