This list of questions was last reviewed on January 31, 2022.

Northeastern continues to offer a wide variety of resources to students. If you cannot find the answer to your question below, please email the COVID-19 Task Force at

The COVID-19 pandemic has adversely affected my finances. How can I seek help? (updated January 31, 2022)

The Student Emergency Fund provides emergency financial support to currently enrolled students who are unable to meet essential expenses due to temporary or unexpected hardships. Students in need should complete and submit the Student Emergency Fund Application.

What does contact tracing mean? (reviewed January 31, 2022)

Contact tracing is the process of identification of persons who may have come into close contact with an infected person ("contacts") and subsequent collection of further information about these contacts. By tracing the contacts of infected individuals, testing them for infection, isolating or treating the infected and tracing their contacts in turn, public health officials aim to reduce infections in the population. For COVID-19, a close contact is defined as any individual who was within 6 feet of an infected person for at least 15 minutes starting from two days before illness onset (or, for asymptomatic patients, two days prior to positive specimen collection) until the time the patient is isolated. Contact tracers notify, interview, and share advice and resources with people who may have been in close contact with someone with confirmed or probable COVID-19.

What is the difference between quarantine and isolation? (reviewed January 31, 2022)

Isolation and quarantine protect the public by preventing exposure to people who have or may have a contagious disease. Isolation separates sick people with a contagious disease from people who are not sick. Quarantine separates and restricts the movement of people who were exposed to a contagious disease to see if they become sick.

What is the faculty/staff responsibility regarding reporting COVID-19 scenarios if a student discloses positive results, exposure and/or signs and symptoms? (reviewed January 31, 2022)

Faculty and staff are required to report positive and presumptive COVID-19 cases and exposures to Student Health Services. This is not considered a breach of confidentiality. Due to the current COVID-19 public health emergency, the U.S. Department of Education has made an exception to FERPA student privacy rules. The disclosure of personally identifiable student information to parents, law enforcement officials, trained health care professionals and public health officials is permissible to protect the health and safety of others.

What gets reported to the Chicago Department of Public Health (CDPH)? (reviewed January 31, 2022)

Institutions of higher education must report to CDPH clusters of two or more cases of COVID-19 occurring on campus within 14 calendar days of each other within 24 hours of identifying the cluster. CDPH has advised institutions of higher education to report all individual cases in staff and students on campus and conduct initial contact tracing and notification. Per CDPH advice, close contact notification is mandatory.

Does an undocumented student who tests positive get reported as undocumented? (reviewed January 31, 2022)

Immigration status is not reported to CDPH or any government agencies.

How do the federal relief grants affect me? (updated January 31, 2022)

The Coronavirus Aid, Relief, and Economic Security (CARES) Act was signed into law and made available $6 billion in emergency grants from the Higher Education Emergency Relief Fund to college and university students around the country. Of that amount, approximately $3 million has been allocated to Northeastern students.

In Spring 2020, CARES money was awarded to all students with a FAFSA on file. They received $42 per credit hour for their Spring 2020 enrollment. An additional $15 per credit was awarded to Pell-eligible students. In order to select a finite group of students, NEIU awarded all students who were enrolled at census date and who had completed their FAFSA by March 25. In February 2021, a remaining $174,000 was distributed as follows: $16 per credit hour for Summer 2020 enrollment, with an additional $9.70 per credit hour awarded to Pell-eligible students.

In December 2020, Northeastern was awarded about $11 million through the Higher Education Emergency Relief Fund II (HEERF II), which is authorized by the Coronavirus Response and Relief Supplemental Appropriations Act. Of that total, about $3 million was required to be distributed to students directly.

HEERF II money was distributed to students based on the number of credit hours taken during the Spring 2021 semester. Northeastern students received $47 per credit hour. Additionally, Pell recipients received an extra $18 per credit hour. For example, a student with 12 credit hours received $564 in grants, and a Pell recipient student received $780.

Students who have any questions about the federal emergency grants should contact Student Payment Services at

What should I do if I don't have reliable internet access? (updated January 31, 2022)

Contact your instructors and explain your situation so you may work out an acceptable resolution. Many phone and internet carriers are offering free or discounted access. Contact your carrier to determine your eligibility. Illinois state agencies have released a wi-fi hotspot map. The nonprofit, nonpartisan Citizens Utility Board also compiled a list of benefits utilities and telecom/internet/cable providers are offering customers during the COVID-19 crisis, and the State of Illinois lists other resources for families and children.

How can I obtain my student ID? (reviewed January 31, 2022)

The Welcome Desk has instituted both remote and in-person options for obtaining an NEIU ID card. All newly admitted students are able to obtain an NEIU ID card free of charge. Students can request an ID card remotely by completing the New Student ID Card Request Form and uploading a picture. Students who are unable to request an ID card remotely can visit the Welcome Desk in Village Square to have a photo taken and receive their NEIU ID card on site. The fall Welcome Desk hours are 10 a.m.-6 p.m. Monday through Thursday, and 10 a.m.-2 p.m. Friday.

For returning students, faculty or staff who need a replacement ID, both in-person and remote options are also available. The cost for a replacement ID is $10 for students, faculty and staff, and $25 for Nest residents or Proximity Card users. Complete the Replacement ID Card Request Form and submit payment via the NEIU Box Office, selecting the appropriate payment option. All cash transactions must be made in person at the Welcome Desk.

How can I apply for graduation? (reviewed January 31, 2022)

Graduation applications can be submitted electronically to Graduation Evaluations ( for undergraduate students and to Graduate Records ( for graduate students. In order to pay the graduation application fee, students can log into NEIUport and make a payment in the term in which they are graduating. Please email after making the payment so that we can ensure the payment gets associated to your graduation fee.

How do I access my D2L course shells? (reviewed January 31, 2022)

You can log in directly to D2L by navigating to and log in with your NEIU NetID and password. Northeastern has created a video of tips for using D2L. (Desire2Learn recommends the latest version of Google Chrome or Mozilla Firefox for optimal functionality.)

Do I need a computer to access D2L? (reviewed January 31, 2022)

You can access D2L using a computer with internet access, although D2L adapts to whatever connected device you use, whether that's a desktop, laptop, smartphone or tablet. Just visit and log in with your NetID and password.

If I can’t find my course in D2L, what should I do? (reviewed January 31, 2022)

Please contact your instructor to determine if the D2L course shell has been activated. Students can see courses only if they have been activated by their instructor. If you learn it is active and you do not see the course, contact the Center for Teaching and Learning at

How can I find my instructors’ email addresses? (reviewed January 31, 2022)

You can find your instructors’ email addresses on the course syllabus, in the online University directory, or on NEIUStar.

I have to use library materials to write my papers. How do I get those online? (reviewed January 31, 2022)

All online search tools and collections are available from anywhere 24 hours a day, 7 days a week. If you are off campus, you will be asked to login with your NetID and password.

How can I work with a librarian? (reviewed January 31, 2022)

The library chat service is available from 9 a.m.-9 p.m. daily. Librarians will also be available by chat, phone, or Nmail Hangouts Meet by appointment. Please complete the Research Consultation Request form to set up a time.

How can I work with a tutor? (updated February 3, 2022)

The Learning Success Center / Center for Academic Writing (LSC/CAW), TRIO SSS programs, and the Student Center for Science Engagement (SCSE) continue to support students during periods of remote work and instruction. Please visit their websites to get current information on tutoring services.

How can I work with my advisor, coach or counselor? (reviewed January 31, 2022)

You can contact your advisor directly via email. Please visit the Keep Learning page for information about your options.

What are my mental health resources? (updated February 3, 2022)

Student Counseling Services remains OPEN for both in-person and remote services. In addition, we will be available remotely any time the University announces a pivot to remote work, in accordance with COVID-19 guidelines or inclement weather. During such times, we will be available to meet with students for online video teletherapy only.

To schedule an appointment, please send an email to or call our main number at (773) 442-4650. At times when we are physically present on campus, you can also walk into our office in B-119 on Main Campus Monday through Friday from 8:30a.m. - 4:30p.m. For assistance with urgent concerns after hours, please call our main number at (773) 442-4650, and press “2” to speak with a counselor on call.

What health services are available on campus for students? (added January 31, 2022)

Student Health Services offers evaluation and treatment of minor illnesses and injuries, screening for a variety of health issues, selected vaccinations, COVID -19 information, and health advice. For the Spring 2022 semester, all in-person services are available by appointment only. Please call (773) 442-5800 or email for an appointment or nurse advice. Student Health Services is located in E-051 on the ground level below the bookstore location.

What services are available for students with food insecurity? (added January 31, 2022)

The NEIU Student Pantry provides fresh and packaged food to students in need. The pantry is open for food pick-up 1-4 p.m. on Mondays and Thursdays in Student Union Room 123. Online ordering is now available. Students may submit their request for food items ahead of time to be pre-packaged. Complete the request form and note what day and time you wish to pick up the food.