This list of questions was last reviewed on Aug. 16, 2021.

How can I help students who have been adversely affected by the COVID-19 pandemic? (added March 25, 2020)

Northeastern has designated the Student Emergency Fund for this effort. Details on donating or applying for assistance are available on the Student Emergency Fund site.

What is the faculty/staff responsibility regarding reporting COVID-19 scenarios if a student discloses positive results, exposure and/or signs and symptoms? (added Sept. 14, 2020)

Faculty and staff are required to report positive and presumptive COVID-19 cases and exposures to Student Health Services. This is not considered a breach of confidentiality. Due to the current COVID-19 public health emergency, the U.S. Department of Education has made an exception to FERPA student privacy rules. The disclosure of personally identifiable student information to parents, law enforcement officials, trained health care professionals and public health officials is permissible to protect the health and safety of others.

What should be self-reported in regards to COVID-19? Positive results? Exposure? Signs and symptoms? (updated Dec. 9, 2020)

Employees with positive COVID-19 tests must notify the Office of Human Resources. Employees with a positive test should stay home and take the following necessary steps to ensure the safety of others: Remain isolated at home and away from others for at least 10 days since COVID-19 symptoms first appeared (or for asymptomatic individuals, from their test date) and at least 24 hours from last fever (without using fever-reducing medications) and improved symptoms, whichever is longer.

Employees with exposure must notify the Office of Human Resources. HR can assist with appropriate leave arrangements if necessary. Employees with an identified close contact exposure, including in the workplace, should stay home and take the following necessary steps to ensure the safety of others: Do not go to work, classes or public settings for 10 days from the last day of exposure to a positive case and monitor for symptoms. If symptoms develop, contact your medical provider and be tested for COVID-19; stay isolated until test results return. Please note, negative testing does not clear a close contact to return to classes/public settings sooner than 10 days from the date of last exposure. Wearing a face covering does not change the recommendation for quarantine if you have close contact exposure.

Employees with COVID-19 signs and symptoms should notify their supervisor and the Office of Human Resources. Symptoms of COVID-19 include fever (temperature greater than 100.4 degrees Fahrenheit), chills, cough, shortness of breath, fatigue, muscle/body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting and diarrhea. Employees with symptoms of COVID-19 should take the following necessary steps to ensure the safety of others: Stay home. Contact your medical provider and be tested for COVID-19. Stay isolated until test results return.

I am a medically high-risk person and need an accommodation to safely work. What do I do? (revised August 16, 2020)

The University’s policy on Reasonable Accommodations for Employees and Applicants with Disabilities provides staff and faculty with a process to seek reasonable accommodations to qualified employees with physical or mental disabilities. A medical certification and employee request are required. The University will expedite requests for accommodations through the Disability Coordinator at

What is the guidance from Central Management Services (CMS) regarding COVID-19 Information?

How do I change my tax sheltered annuity or deferred compensation to take hardship withdrawals or loans? (added April 13, 2020)

Faculty are welcome to contact Rina Charters at

Staff are invited to contact Lakishia Wallace at

How do I withdraw money from my tax-sheltered annuity? (added April 13, 2020)

Contact the vendor associated with your account. This contact information is located on your statement.

Can my supervisor schedule me to work different hours or shifts that I normally do not work? (added March 12, 2020)

Employees may be asked to work alternate shifts in accordance with their applicable collective bargaining agreement. Non-negotiated employees are expected to work the hours required to fulfill their professional obligations.

How do I contact the NEIU Employee Assistance Program? (updated August 16, 2021)

Effective July 1, 2021, the NEIU Employee Assistance Program, ComPsych Corporation provides services as a component of the health plan in which the member is enrolled. Covered employees also have 24-hour support and access at 1-833-955-3400; Benefits include:

  • Free, confidential, 24/7 Assistance
  • FIVE (5) sessions of short term counseling available per person, per issue virtually or in person
  • Unlimited legal and financial telephonic consultations
  • Unlimited work life research and referral to elder care, child care, relocation and more
  • Digital tools 24/7

How do I change my SURS deferred compensation to take hardship withdrawals or loans? (added August 16, 2021)

If you are enrolled in the SURS DCP and need to make a deferral change, log into your Member Website and make the change there. There are no loan provisions in the SURS DCP, however there are hardship provisions and eligible employees may contact Voya’s Deferred Compensation Call Center at (800) 613-9543.

Can managers send sick employees home? (Reviewed August 16, 2020)

University employees who are ill are expected to stay at home. In the event that a University employee comes to work and exhibits symptoms of illness, a supervisor may ask the employee to go home.

I am anxious about this coronavirus outbreak. Who can I go to for help? (updated August 16, 2020)

Employees may work with University Ombuds to address workplace challenges. Individuals may seek support through the Employee Assistance Program (EAP). Student Counseling Services has also created a guide to managing coronavirus-related anxiety.

What if I experience bigotry, bias or discrimination because of this crisis? (updated March 13, 2020)

Northeastern Illinois University does not tolerate bigotry, bias or discrimination. The University’s Equal Opportunity policy may be found here: non-discrimination policy. If you believe you have been the victim of discrimination or harassment, contact

Do I get paid or do I have to use benefit time if I self-quarantine? (reviewed August 16, 2020)

Employees who self-quarantine in accordance with the recommendation of the Illinois Department of Public Health or Chicago Department of Public Health because of exposure to coronavirus will be placed on leave with pay for the period of self-quarantine. Employees who stay home because of illness should take sick leave in accordance with University leave policies.

Should I go to my doctor and get tested for COVID-19? (revised 2022)

What should I do if I test positive for COVID-19? (revised January 2022)

Employees and students with a positive test should notify Student Health Services at

What if I need technical support? (added March 18, 2020)

Please contact the Help Desk at or (773) 442-4357.