This list of questions was last reviewed on Aug. 26, 2021. New questions have been added.

How can I help students who have been adversely affected by the COVID-19 pandemic? (added March 25, 2020)

Northeastern has designated the Student Emergency Fund for this effort. Details on donating or applying for assistance are available on the Student Emergency Fund site.

What is the faculty/staff responsibility regarding reporting COVID-19 scenarios if a student discloses positive results, exposure and/or signs and symptoms? (added Sept. 14, 2020)

Faculty and staff are required to report positive and presumptive COVID-19 cases and exposures to Student Health Services. This is not considered a breach of confidentiality. Due to the current COVID-19 public health emergency, the U.S. Department of Education has made an exception to FERPA student privacy rules. The disclosure of personally identifiable student information to parents, law enforcement officials, trained health care professionals and public health officials is permissible to protect the health and safety of others.

What should be self-reported in regards to COVID-19? Positive results? Exposure? Signs and symptoms? (updated Dec. 9, 2020)

Employees with positive COVID-19 tests must notify the Office of Human Resources. Employees with a positive test should stay home and take the following necessary steps to ensure the safety of others: Remain isolated at home and away from others for at least 10 days since COVID-19 symptoms first appeared (or for asymptomatic individuals, from their test date) and at least 24 hours from last fever (without using fever-reducing medications) and improved symptoms, whichever is longer.

Employees with exposure must notify the Office of Human Resources. HR can assist with appropriate leave arrangements if necessary. Employees with an identified close contact exposure, including in the workplace, should stay home and take the following necessary steps to ensure the safety of others: Do not go to work, classes or public settings for 10 days from the last day of exposure to a positive case and monitor for symptoms. If symptoms develop, contact your medical provider and be tested for COVID-19; stay isolated until test results return. Please note, negative testing does not clear a close contact to return to classes/public settings sooner than 10 days from the date of last exposure. Wearing a face covering does not change the recommendation for quarantine if you have close contact exposure.

Employees with COVID-19 signs and symptoms should notify their supervisor and the Office of Human Resources. Symptoms of COVID-19 include fever (temperature greater than 100.4 degrees Fahrenheit), chills, cough, shortness of breath, fatigue, muscle/body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting and diarrhea. Employees with symptoms of COVID-19 should take the following necessary steps to ensure the safety of others: Stay home. Contact your medical provider and be tested for COVID-19. Stay isolated until test results return.

Can managers send sick employees home? (added January 2022)

University employees who are ill are expected to stay at home. In the event that a University employee comes to work and exhibits symptoms of illness, a supervisor may ask the employee to go home.

Where can I find Provost Rome’s communications to faculty? (updated March 17, 2020)

Provost Rome’s communications can be found in the Latest Communications section of the main Coronavirus Response page.

Should faculty hold remote office hours? (updated Aug. 19, 2020)

Yes, faculty should hold their office hours remotely. Faculty are encouraged to communicate with students about how they can be reached and should be flexible in what tools they use to connect with students.

Where can I get help with D2L? (updated April 1, 2020)

Faculty members are encouraged to review the information on the Keep Teaching page and to access the CTL COVID-19 Faculty Support course shells in Desire2Learn (D2L) to find the best solutions for their courses and students. The Center for Teaching and Learning (CTL) is providing support through the COVID-19 course shells and online sessions and can be emailed at

What should I do if I suspect unemployment insurance fraud? (added Oct. 31, 2020)

Please refer to Northeastern’s communication about steps to take to identify and respond to suspected illegal activity.

What is the guidance from Central Management Services (CMS), State Universities Retirement System (SURS) and Magellan (Employee Assistance Program)? (added March 25, 2020)

Here is the latest:

How do I conduct labs, physical education or performing arts classes remotely? (updated April 1, 2020)

Faculty members are encouraged to access the CTL COVID-19 Faculty Support course shells in Desire2Learn (D2L), where they can find discipline-specific resources for remote instruction and interact with faculty colleagues in the discussion forum.

I supervise students who are student teaching, doing an internship or completing clinicals. Should they still go to those sites? (updated March 18, 2020)

If offsite agencies remain open, students may continue to complete their academically required service hours as planned. Students are encouraged to consult with their instructor and their site to determine if they will continue to remain open or offer alternative forms of delivery. An NEIU-affiliated site supervisor or instructor should continue to provide oversight instruction during this time.

How do I activate my D2L course shell? (added March 12, 2020)

Read these instructions on activating your D2L course, and you may watch this video.

How can I email my entire class? (added March 12, 2020)

You may view this video about using the D2L Classlist to contact students.

Is tutoring still available for my students? (updated April 1, 2020)

Yes, remote tutoring is available. Details are available on the Keep Learning page.

Are library materials still available? (updated March 20, 2020)

All online search tools and collections are available from anywhere 24 hours a day, seven days a week. If you are off campus, you will be asked to login with your NEIU NetID and password. You can find our ebooks and streaming videos in WorldCat Discovery.

How can I work with a librarian? (updated July 29, 2020)

The library chat service is available from 9 a.m.-9 p.m. daily. Librarians will also be available by chat, phone, or Nmail Hangouts Meet by appointment. Please complete the Research Consultation Request form to set up a time.

What guidance should we give to students and faculty advisors about graduation applications and signed course record forms? (updated April 29, 2020)

Graduation applications can be submitted electronically to Graduation Evaluations ( for undergraduate students and to Graduate Records ( for graduate students. In order to pay the graduation application fee, students can log into NEIUport and make a payment in the term in which they are graduating. Please email after making the payment so that we can ensure the payment gets associated to your graduation fee.

What if I need technical support? (added March 18, 2020)

Contact the Help Desk at or (773) 442-4357.

How do I change my tax sheltered annuity or deferred compensation to take hardship withdrawals or loans? (added April 13, 2020)

Contact Benefits Manager Mary Griesinger at

How do I withdraw money from my tax-sheltered annuity? (reviewed January 2022)

Contact the vendor associated with your account. This contact information is located on your statement.

Do I get paid or do I have to use benefit time if I self-quarantine? (reviewed January 2022)

Employees who stay home because of illness may use their accrued sick leave in accordance with University leave policies.

How will face covering requirements be enforced in my classroom? (added Aug. 26, 2021)

Instructional faculty should make sure that the NEIU COVID-19 Interim Policy is clear: “Masking indoors is currently required. Students, faculty, and staff and the general public must wear a face mask or face covering when visiting University locations and in public spaces including classrooms.” Instructional faculty should consider putting this policy language in their syllabus. Instructors and staff can work with Facilities Management to ensure clear signage is posted in their instructional areas. 

What can instructors do when a student is not wearing a face covering or improperly wearing it? What if a student forgets to wear a mask in the classroom? What if a student refuses to wear a face covering in class? (added Aug. 26, 2021)

If a student is not wearing a face covering in your class, politely ask them to put one on. Remind the student that wearing a mask indoors is the NEIU policy. If the student has forgotten their mask, have a disposable face mask available for the student. Department chairs may request disposable face masks through Facilities Management. Student Health Services has reusable cloth masks and disposable face masks for students who forget to bring a mask. The Welcome Desk can provide one reusable face mask to each student.

If a student refuses to comply with the request, the faculty member should follow the Classroom Disruption Policy and can advise the student to leave the setting.

If the student is exhibiting behavior that is disrupting the progression of the class, or is indicative of immediate danger and/or harm to themselves or others within the incident, please contact University police. If there is no urgent immediate threat, faculty may contact the Student Affairs Office to address the situation with the student at a later date.

What if the student says they have a medical reason (i.e., asthma or some other medical condition) for not wearing a mask? (added Aug. 26, 2021)

A student may have a medical reason that has allowed them to receive a reasonable accommodation to be exempt from wearing a face covering. Students may request reasonable accommodation through the Student Disability Services (SDS) office. If approved, faculty will receive communications from SDS noting the student accommodation. It is not appropriate for faculty to ask the student to explain their reason for accommodation or provide proof of accommodation. 

What if a student is coughing a lot in class, showing other COVID-19 symptoms, or tells me they are not feeling well? What should I do? (added Aug. 26, 2021)

If an instructor notices a student exhibiting symptoms of sickness or communicating ailments related to a cold or COVID-19 infection, the instructor should encourage the student to do one of the following: seek out help from Student Health Services or go home to rest and contact their health care provider for medical guidance and advice on getting tested for COVID-19.

What is my responsibility if I learn that a student in my classroom has tested positive for COVID-19? Do I notify other students in my class? Do I cancel class for two weeks? (added Aug. 26, 2021)

The health status of an individual student is confidential information and should not be reported to other students, faculty, or staff, except Student Health Services staff. Per the Illinois and Chicago Departments of Public Health public health requirements, it is appropriate to disclose to Student Health Services the name and contact information of a student who has tested positive for COVID-19. This does not infringe on the student's FERPA rights. Student Health Services will initiate their protocol and reach out to the student. Health staff will collect pertinent public health information and conduct contact tracing as required by the Chicago Department of Public Health. Health staff will notify close contacts in the class as necessary. This information remains within the health interdisciplinary team and the student's information will not be disclosed anywhere else.

Decisions related to future classes should be made in consultation with the chair of the department, the dean of the college, Associate Provost R. Shayne Cofer (773) 442-5919, and Student Health Services. Specific decisions made will consider the unique circumstances of each situation.

What happens if I get sick or test positive for COVID-19? What can I do to prepare for that type of emergency? (added Aug. 26, 2021)

Employees who become ill or test positive must follow their departmental call-in procedures and notify the Office of Human Resources (HR) at of their positive test result. HR will contact the employee to discuss appropriate leave options. HR will also collaborate with Student Health Services to initiate contact tracing depending on the situation.

As in any semester when an instructor is unable to perform duties for a time, the department chair, in consultation with the instructor, will be responsible for determining how to handle the situation. Instructors may want to be prepared to pivot to remote teaching in the event of this type of emergency. 

How do I know if my students are vaccinated? (added Aug. 26, 2021)

To protect their private health information, you will not know which students are vaccinated. We understand the concerns or worry that comes with not being able to verify this information yourself. We ask faculty to trust Student Health Services to ensure that students who are attending class have provided verification of vaccination, have an approved exemption and/or are participating in regular testing. If you have any questions or concerns, please contact Student Health Services. 

How do I know if unvaccinated students are complying with COVID-19 testing requirements? (added Aug. 26, 2021)

Student Health Services will monitor student testing compliance and report all student compliance and non-compliance to the office of the Vice President of Student Affairs and Dean of Students. Non-compliance with weekly testing requirements will be reported to the Dean of Students as an incident report that may result in adjudication as student misconduct and non-compliance to university policy and guidelines.

In all of my classes, I do a lot of group and partner work. What are the protocols for that if any? (added Aug. 26, 2021)

All classrooms should follow the regulations and procedures in the COVID-19 Return to Campus Interim Policy.