Position: Executive Director of Technology Services
(Chief Information Officer)
Department: Technology Services, Division of Finance and Administration
Full-Time Continuing Position
Under the general supervision of the Vice President for Finance and Administration, the Chief Information Officer provides vision and leadership regarding University technology, and directs Technology Services operations. Supervises Directors and Coordinators directly responsible for: Customer Services, Training, and Project Management; Strategy and Planning; ERP and Academic and Administrative Applications; Technical Support (Media Services, Telecommunications, Student and Client Computing, and Document Management); Network Infrastructure; Network and Systems Management; Information Security; and IT Business Services. The CIO leads the planning of technological infrastructure and the deployment of technological resources, aligned with the institutional mission, vision, and values, fully communicating with University constituencies to meet the academic and administrative technology needs of the University within existing budget constraints.
About Northeastern Illinois University
Founded in 1867, NEIU has a rich tradition of educational innovation and prides itself on preparing teachers and administrators who make a difference in Chicago. That tradition continues to this day and has expanded to include an array of academic disciplines, allowing the University to embrace fully the community in which it resides. NEIU is regarded as the most diverse public comprehensive university in the Midwest and is designated by the United States Department of Education as an Hispanic Serving Institution. Diversity is an important factor in the character of this urban institution and in the social fabric of the student body. NEIU has an enrollment of approximately 10,000 students, and ALANA students represent nearly 60% of the student body. Located on 67 acres in an attractive residential area on the northwest side of Chicago, the University offers more than 80 undergraduate and graduate programs in the arts, sciences, education, and business. The University has additional campuses in the metropolitan area: The Carruthers Center for Inner city Studies, El Centro, and the Center for College Access and Success (formerly the Chicago Teachers’ Center). The University is also a founding member of the University Center of Lake County consortium campus in suburban Lake County, north of Chicago. Newsweek magazine named Northeastern Illinois University the sixth “Best Investment” in the United States and number one in Illinois. Northeastern shares the top-ten spot with Harvard, Stanford, Princeton and MIT.
Duties and Responsibilities
This position reports to the Vice President for Finance and Administration. The Chief Information Officer plans, organizes and directs the operations and administration of University Technology Services by establishing departmental goals and objectives; leads the review of current systems with a view towards future needs and possibilities; coaches, supervises and evaluates senior staff; interviews and selects employees; and arranges for appropriate training of technology staff; interprets and ensures compliance with Federal and State Laws, University regulations and policies, including submission of required reports and active responses to any audit findings; establishes and maintains an atmosphere of innovation and creativity so that the University Technology Services is continually assessing and adopting appropriate technologies to meet University needs; and ensures that faculty are provided with the ability to request, review and analyze classroom applications in coordination with technology implementation and support groups.
The Chief Information Officer also oversees University data and cyber security in a manner to ensure compliance with laws, regulations, policies, and audit findings; develops and prepares the annual departmental budget; analyzes and reviews financial data; and controls and authorizes expenditures in accordance with established limitations; directs the preparation and maintenance of narrative and statistical reports, records and files related to assigned activities and personnel; leads University teams and the technology governance structure to determine requirements for new applications and modifications to existing information technology systems; evaluate software and hardware products; prepare specifications for computer systems, applications, products and services; maintains pace with new technologies and provide leadership and assistance to the University community with technology related issues resulting in continuous improvement; and represents the University externally as appropriate in IT matters and in cooperation with appropriate external organizations.
The Chief Information Officer establishes University technology capacity planning and implements change and problem management methods; examines, evaluates and recommends core student, administrative, and management application solutions for the University; communicates with other administrators, personnel and vendors to coordinate activities and programs; resolves issues and conflicts among administrative systems to accomplish the exchange of information across platforms; provides technical leadership for all areas of Technology Services; and communicates with staff, consultants and contractors on the status of current projects; plans and schedules future projects; participates in projects as appropriate, including the design and maintenance of University-wide applications.
The Chief Information Officer also, with input from the University President and Vice Presidents, coordinates University computing and network resources to support academic and student support programs while ensuring system capacity to meet instructional technology needs; maintains an effective and cost efficient University telecommunications and network infrastructure that meets 24x7 operational requirements, provides for appropriate and timely disaster recovery, and ensures business continuity; ensures effective coordination of existing financial resources for most effective and efficient application of funding and staff resources; ensures the provision of effective, timely and customer oriented assistance in all areas, and that assistance data is collected, accurate, complete, and then assessed in order to improve services; directs the implementation of systemic and comprehensive key performance indicators to ensure continuous improvement and the effective use of Technology Services staff and financial resources; and coordinates Technology Services staff in application for, and implementation of financial grants.
Required qualifications include: graduate degree in information technology, business systems, organizational leadership, or a related discipline, with a minimum of 15 years of experience in the technology field and five years of successful senior administrative leadership in information technology organization or systems. Qualifications required include: knowledge and expertise in university administrative computing, academic computing and network management with demonstrated success in coordinating these activities; ability to articulate and implement a university-wide vision for information technology; evidence of the skills and commitment to provide effective leadership in the coordination, development and use of information management technology to support and enhance university academic and administrative activities; excellent oral and written communication skills; and strong interpersonal and collaboration skills, including the ability to work with a highly diverse staff and user population.
Desired qualifications include: background and experience with Banner ERP, general knowledge and experience with enterprise telecommunication systems, organizations having multiple locations, and a record of participation in relevant professional associations.
Salary and Benefits
Salary is commensurate with qualifications and experience. Comprehensive benefits package including health, dental and vision benefits, sick and vacation days, and participation in the State Universities Retirement System. Applicants are expected to respond based on the entire job description.
This position requires a background check.
In order to be considered for employment by Northeastern Illinois University (NEIU) you must submit the following and send all documents within one PDF/Word document to firstname.lastname@example.org.
- A letter of interest addressing your qualifications for this position
- Current resume
- Three (3) current professional references
- Employment Application
- Affirmative Action Form
- Statement of Annuitant Status
- Copies of unofficial transcripts are accepted; however, official transcripts will be required of candidates selected for on-campus interviews
In addition to the links provided above for the Employment Application (fillable), Affirmative Action Form and Statement of Annuitant Status, you can also obtain these forms at the NEIU Office of Human Resources, Bernard Office Building (B0B), 5555 N. Bernard Street, Chicago, IL 60625, Monday through Friday, 8:30 a.m. to 4:30 p.m. Review of applications will begin immediately and continue until the position is filled.
Deadline to ensure consideration is October 28, 2016.
Northeastern Illinois University is an Equal Opportunity/Affirmative Action Employer and invites applications from Women, Minorities, Veterans and Persons with Disabilities, as well as Other Qualified Individuals. Northeastern Illinois University positions are contingent upon the University’s receipt of its State of Illinois appropriation.