This list of questions was last reviewed on Nov. 25, 2020. Zero questions were added or updated.

Northeastern continues to offer a wide variety of resources to students, though hours and services may be temporarily adjusted due to the University’s response to COVID-19. If you cannot find the answer to your question below, please email the COVID-19 Task Force at

The COVID-19 pandemic has adversely affected my finances. How can I seek help? (updated June 8)

Northeastern has designated the Student Emergency Fund for this effort. Details on donating or applying for assistance are available on the Student Emergency Fund site.

What should be self-reported to Student Health Services in regards to COVID-19? Positive results? Exposure? Signs and symptoms? (added Sept. 10)

Students with positive COVID-19 tests must notify Student Health Services. Health Services can advise about medical care and assist students to notify instructors and/or request accommodations for their classes if necessary. Students with a positive test should stay home (self-isolate) and take the following necessary steps to ensure the safety of others: Remain isolated at home and away from others for at least 10 days since COVID-19 symptoms first appeared (or for asymptomatic individuals, from their test date) and at least 24 hours from last fever (without using fever-reducing medications) and improved symptoms, whichever is longer.

Students with exposure should notify Student Health Services. Health Services can advise about medical care and assist students to notify instructors and/or request accommodations for their classes if necessary. Students with an identified close contact exposure, including in a classroom, should stay home (quarantine) and take the following necessary steps to ensure the safety of others: Do not go to work, classes or public settings for 14 days from the last day of exposure to a positive case and monitor for symptoms. If symptoms develop, contact your medical provider and be tested for COVID-19; stay isolated until test results return. Negative testing does not clear a close contact to return to classes/public settings sooner than 14 days from the date of last exposure. Wearing a face covering does not change the recommendation for quarantine if you have close contact exposure.

Students with COVID-19 signs and symptoms should notify Student Health Services. Health Services can advise about medical care and assist students to notify instructors and/or request accommodations for their classes if necessary. Symptoms of COVID-19 include fever (temperature greater than 100.4 degrees Fahrenheit), chills, cough, shortness of breath, fatigue, muscle/body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, and diarrhea. Students with symptoms of COVID-19 should take the following necessary steps to ensure the safety of others: Stay home and self-isolate. Contact your medical provider and be tested for COVID-19. Stay isolated until test results return.

What type of actions should someone expect from Health Services once a COVID-19 scenario is reported? (added Sept. 10)

A nurse from Student Health Services will contact the student by phone to begin a case investigation and contact tracing. Case investigation is the identification and investigation of patients with confirmed and probable diagnoses of COVID-19. The nurse will ask confidential questions about COVID-19 signs and symptoms and testing. Information about health resources and support will be given.

What does contact tracing mean? (added Sept. 10)

Contact tracing is the process of identification of persons who may have come into close contact with an infected person ("contacts") and subsequent collection of further information about these contacts. By tracing the contacts of infected individuals, testing them for infection, isolating or treating the infected and tracing their contacts in turn, public health officials aim to reduce infections in the population. For COVID-19, a close contact is defined as any individual who was within 6 feet of an infected person for at least 15 minutes starting from two days before illness onset (or, for asymptomatic patients, two days prior to positive specimen collection) until the time the patient is isolated. Contact tracers notify, interview, and share advice and resources with people who may have been in close contact with someone with confirmed or probable COVID-19.

What if a person does not "consent" to be reported as being exposed? (added Sept. 10)

The Chicago Department of Public Health (CDPH) has advised institutions of higher education to report all individual cases in staff and students, and conduct initial contact tracing and notification. Per CDPH advice, close contact notification is mandatory. Due to the current COVID-19 public health emergency, institutions may disclose to a public health agency personally identifiable information without prior written consent.

What is the difference between quarantine and isolation? (added Sept. 10)

Isolation and quarantine protect the public by preventing exposure to people who have or may have a contagious disease. Isolation separates sick people with a contagious disease from people who are not sick. Quarantine separates and restricts the movement of people who were exposed to a contagious disease to see if they become sick.

If a "quarantine order" is sent by Health Services to those who have self-reported, what exactly is a "quarantine order" and what happens if someone doesn't adhere to it? (added Sept. 10)

Contact tracers issue verbal and written quarantine orders to asymptomatic contacts. Quarantine orders instruct the asymptomatic contacts of positive cases to quarantine for 14 days after the last/most recent contact with the case when the case was infectious. Verbal quarantine orders are given during the phone interview, which is followed by an email from the contact tracer to the contact. NEIU students are required to follow Health Services quarantine orders. Non-adherence to quarantine orders will result in a referral to the Dean of Students. Students who do not meet these expectations will be asked to comply and may receive additional education materials to fully understand the importance of being a member of this community. Excessive or intentional non-compliance of these expectations may result in a conduct charge of failure to comply or behavior which causes or threatens to cause harm to others.

Who can help contact faculty if a student is ill with COVID-19 and what accommodations are available since illness can be at different levels and different lengths of time regarding healing? (added Sept. 10)

Student Health Services can contact the student to perform an assessment of the illness and refer to the Dean of Students for assistance with accommodations if necessary.

What is the faculty/staff responsibility regarding reporting COVID-19 scenarios if a student discloses positive results, exposure and/or signs and symptoms? (added Sept. 10)

Faculty and staff are required to report positive and presumptive COVID-19 cases and exposures to Student Health Services. This is not considered a breach of confidentiality. Due to the current COVID-19 public health emergency, the U.S. Department of Education has made an exception to FERPA student privacy rules. The disclosure of personally identifiable student information to parents, law enforcement officials, trained health care professionals and public health officials is permissible to protect the health and safety of others.

What gets reported to the Chicago Department of Public Health (CDPH)? (added Sept. 10)

Institutions of higher education must report to CDPH clusters of two or more cases of COVID-19 occurring on campus within 14 calendar days of each other within 24 hours of identifying the cluster. CDPH has advised institutions of higher education to report all individual cases in staff and students on campus and conduct initial contact tracing and notification. Per CDPH advice, close contact notification is mandatory.

Does an undocumented student who tests positive get reported as undocumented? (added Sept. 10)

Immigration status is not reported to CDPH or any government agencies.

What is the plan for the Fall 2020 semester? (updated Aug. 19)

Northeastern has published a Fall 2020 Operating Plan that details the University’s official approach to teaching, learning, student life, health and safety, and more. Northeastern will keep Fall 2020 semester face-to-face interaction at a minimum in accordance with federal, state and local guidelines. Fall instruction is comprised of courses offered in remote, online, hybrid and, in some instances, face-to-face formats with appropriate safety precautions.

How does the CARES Act affect me? (updated Aug. 19)

The Coronavirus Aid, Relief, and Economic Security (CARES) Act was signed into law and made available $6 billion in emergency grants from the Higher Education Emergency Relief Fund to college and university students around the country. Of that amount, approximately $3 million has been allocated to Northeastern students. That money has been distributed to students based on the number of credit hours they took during the Spring 2020 semester. Pell recipients were granted extra money. Read Northeastern's CARES Act Frequently Asked Questions for more information.

Where can I get access to a study space? (updated Aug. 19)

The Student Union and Ronald Williams Library will offer students study spaces by reservation only. These spaces offer access to Wi-Fi, computers and copiers/scanner/printers. A color copier/scanner/printer will be available in the Ronald Williams Library only. Students may reserve a two-hour block of time. Limited spaces available in each building.

What should I do if I don't have reliable internet access? (updated April 17)

Contact your instructors and explain your situation so you may work out an acceptable resolution. Instructors are being advised to be flexible with students during this remote learning period. Many phone and internet carriers are offering free or discounted access. Contact your carrier to determine your eligibility. Illinois state agencies have released a wi-fi hotspot map. The nonprofit, nonpartisan Citizens Utility Board also compiled a list of benefits utilities and telecom/internet/cable providers are offering customers during the COVID-19 crisis, and the State of Illinois lists other resources for families and children.

How can I obtain my student ID? (updated Aug. 19)

The Welcome Desk has instituted both remote and in-person options for obtaining an NEIU ID card for the Fall 2020 semester. All newly admitted students are able to obtain an NEIU ID card free of charge. Students can request an ID card remotely by completing the New Student ID Card Request Form and uploading a picture. Students who are unable to request an ID card remotely can visit the Welcome Desk in Village Square (across from the Bookstore) to have a photo taken and receive their NEIU ID card on site. The fall Welcome Desk hours are 10 a.m.-6 p.m. Monday through Thursday, and 10 a.m.-2 p.m. Friday.

For returning students, faculty or staff who need a replacement ID, both in-person and remote options are also available. The cost for a replacement ID is $10 for students, faculty and staff, and $25 for Nest residents or Proximity Card users. Complete the Replacement ID Card Request Form and submit payment via the NEIU Box Office, selecting the appropriate payment option. All cash transactions must be made in person at the Welcome Desk.

How can I apply for graduation? (updated Aug. 19)

Graduation applications can be submitted electronically to Graduation Evaluations ( for undergraduate students and to Graduate Records ( for graduate students. In order to pay the graduation application fee, students can log into NEIUport and make a payment in the term in which they are graduating. Please email after making the payment so that we can ensure the payment gets associated to your graduation fee.

Can work-study students, student employees and graduate assistants work from home during the “stay-at-home” mode announced by the president? (updated March 24)

Yes, student employees may work from home. Supervisors may provide student employees with a WFH agreement. All student employees will be paid and should complete and submit their time sheets with the hours they would normally be scheduled to work.

How do I access my D2L course shells? (added March 12)

You can log in directly to D2L by navigating to and log in with your NEIU NetID and password. (Desire2Learn recommends the latest version of Google Chrome or Mozilla Firefox for optimal functionality.)

Do I need a computer to access D2L? (added March 12)

You can access D2L using a computer with internet access, although D2L adapts to whatever connected device you use, whether that's a desktop, laptop, smartphone or tablet. Just visit and log in with your NetID and password.

If I can’t find my course in D2L, what should I do? (added March 12)

Please contact your instructor to determine if the D2L course shell has been activated. Students can see courses only if they have been activated by their instructor. If you learn it is active and you do not see the course, contact the Center for Teaching and Learning at

How can I find my instructors’ email addresses? (added March 12)

You can find your instructors’ email addresses on the course syllabus, in the online University directory, or on NEIUStar.

I have to use library materials to write my papers. How do I get those online? (added March 12)

All online search tools and collections are available from anywhere 24 hours a day, 7 days a week. If you are off campus, you will be asked to login with your NetID and password.

Can I still work with a librarian? (updated July 29)

The library chat service is available from 9 a.m. to 9 p.m. daily. Librarians will also be available by chat, phone, or Nmail Hangouts Meet by appointment. Please complete the Research Consultation Request form to set up a time.

Can I still work with a tutor? (added March 30)

The Learning Success Center (LSC), the Student Center for Science Engagement (SCSE), TRIO SSS, and the Center for Academic Writing (CAW) will continue to support students during remote instruction. Please visit the Tutoring section of the Keep Learning page for information about how to contact each area to work with a tutor remotely.

Can I still work with my advisor, coach or counselor? (added March 30)

Yes. The University is open; we are just in “work-from-home” mode. All of our offices are still open, but many are open remotely. You can always contact your advisor directly via email. Please visit the Keep Learning page for information about your options. You may also visit the Adjusted Hours and Services page for the latest information on availability.

How do I return books or order books from the bookstore? (updated July 29)

All textbooks will be available to students for purchase online, as long as the instructor has submitted their course material adoptions to the bookstore. To return your books from the Summer semester, please visit read the Bookstore instructions. To purchase books for the Fall semester, please search and purchase them online. For students who qualify for financial aid book vouchers, more information regarding how to utilize book vouchers online for the Summer semester will be sent to your NEIU email address prior to Aug. 10, when vouchers are activated.

Will I still be graded the same way? Can I take a course as Pass/Fail? (updated Aug. 19)

After offering revised academic policies in Spring 2020 and Summer 2020, Northeastern will return to its normal grading, academic standing, and course withdrawal policies as outlined in the Academic Catalog and the Fall 2020 Schedule of Classes.

How does remote learning impact my clinicals, student teaching or internship? (added March 18)

Please contact your course instructor for specific information on how to complete course requirements.

Is the Student Pantry still open? (added March 31)

Hours of operation remain Mondays and Thursdays from 1-4 p.m. Students will now be able to order food online. Nest residents will have their food delivered to the lobby of the Nest, and commuter students will pick up their order in Parking Lot F. Orders will be packaged in plastic bags labeled with the students’ name. Food orders will be made available on Mondays and Thursdays only. Questions may be directed to Christopher Maxwell at

Do students still have access to Student Health Services? (updated Aug. 19)

Student Health Services offers free nurse advice by phone at (773) 442-5800 or by email at Students should report COVID-19 symptoms and positive COVID-19 tests to Student Health Services. Limited office visits are available by appointment for TB tests, immunizations, STI testing, and minor health complaints. Students should submit their vaccination records to Health Services to comply with the NEIU Student Immunization Policy.

Are Campus Recreation facilities and programs open? (updated June 10)

Campus Recreation and the P.E. Complex are closed.

Is the University Center of Lake County location closed? (added May 6)

Yes, the UCLC location is closed. However, alternative modes of instruction will continue. Please consult with your instructor.

Can I opt out of the CTA U-Pass program for the Fall 2020 semester? (updated July 29)

The Chicago Transit Authority (CTA) provides full-time NEIU students with a one-time option to opt out of the U-Pass program for the Fall 2020 semester. Full-time students will receive communication regarding the opt-out option to their NEIU email address. For questions, contact

How are student fees and tuition affected? (updated July 29)

Northeastern Illinois University has updated its Fall 2020 student fees to introduce a new fee structure for remote learning courses. Face-to-face classes will be held to a minimum to ensure the safety of students, faculty, staff and the surrounding community, so most students will pay a reduced amount in student fees in Fall 2020. View Provost Dennis Rome's announcement for more information.

Are student services open during their regular hours? (updated March 18)

Please view the webpage that provides updated hours and services for Northeastern’s offices and services.

What should I do about my practicum, internship, volunteer hours or work in CPS? (added March 18)

If offsite agencies remain open, you may continue to complete your academically required service hours as planned. Consult with your instructor and your site to determine if they will continue to remain open or offer alternative forms of delivery. Your NEIU-affiliated site supervisor or instructor will continue to provide oversight instruction during this time.

What are my mental health resources? (updated April 2)

Student Counseling Services is currently working remotely in response to recent guidelines regarding COVID-19. During this time, we are available to meet with students for online video teletherapy. To schedule an appointment, please call our main number at (773) 442-4650. We will respond to voicemails Monday through Friday from 9 a.m.-5 p.m. For urgent phone calls, you can reach a counselor for emergency intervention by pressing "2" per the outgoing message. If you need to contact us by email, please email For assistance after hours, please call our main number at (773) 442-4650, and press “2” to speak with a counselor on call.

Will the NEIU Ride With Uber program operate during the Fall 2020 semester? (updated July 29)

No. Due to the fact that most courses will be offered in online or remote learning formats, the Uber program will not operate.