This list of questions was last reviewed on July 1, 2020. Zero questions were added or updated.

Northeastern continues to offer a wide variety of resources to students, though hours and services may be temporarily adjusted due to the University’s response to COVID-19. If you cannot find the answer to your question below, please email the COVID-19 Task Force at

The COVID-19 pandemic has adversely affected my finances. How can I seek help? (updated June 8)

Northeastern has designated the Student Emergency Fund for this effort. Details on donating or applying for assistance are available on the Student Emergency Fund site. Additionally, the final payment deadline has been extended to June 30, 2020, for students who have an unpaid account balance for the Spring 2020 semester. No late fees will apply for unpaid account balances for the Spring 2020 semester until after June 30, 2020. Additionally, no new holds will be placed on students’ records for unpaid account balances for the Spring 2020 semester until after June 30, 2020. For students who register for the Summer 2020 and/or Fall 2020 semesters prior to June 30, 2020, but have unpaid balances for the Spring 2020 semester, registrations will remain in place. NEIU will not cancel summer or fall registration if the Spring 2020 semester balance is not paid in full by June 30, 2020.

What should I do if I am sick? (updated March 18)

If you are sick, follow your physician’s advice. Employees should inform their supervisors and students should contact their professors.

What should I do if I have been in contact with someone who might have COVID-19 but does not have symptoms? (added March 12)

If you are not sick, you should monitor yourself for fever, shortness of breath or cough for 14 days after the last day you were exposed to someone with COVID-19. Again, if you are sick and show symptoms, you should stay home and away from other people. Contact your physician and follow their orders.

What is the plan for the Fall 2020 semester? (updated June 19)

Northeastern will keep Fall 2020 semester face-to-face interaction at a minimum in accordance with federal, state and local guidelines. Fall instruction will be comprised of courses offered in remote, online, hybrid and, in some instances, face-to-face formats with appropriate safety precautions. View the provost's announcement for more information.

How does the CARES Act affect me? (added May 1)

The Coronavirus Aid, Relief, and Economic Security (CARES) Act was signed into law and made available $6 billion in emergency grants from the Higher Education Emergency Relief Fund to college and university students around the country. Of that amount, approximately $3 million will be allocated to Northeastern students. That money will be distributed to our students based on the number of credit hours they took only this spring semester, as of Jan. 17. Title IV-eligible Northeastern students will receive $42 per credit hour. Additionally, Pell recipients will receive an extra $15 per credit hour. For example, a student with 12 credit hours will receive $504 in grants, and a Pell-recipient student will receive $684. Read Northeastern's CARES Act Frequently Asked Questions for more information.

Where can I get access to a study space? (added June 10)

Beginning June 15, the Student Union will be set up with 20 Study Spaces, which include five computers and 15 socially distanced study tables on the first and second floors. The building will be open 10 a.m.-4 p.m. Monday through Thursday. This program is open only to students currently registered for Summer 2020 classes. Students must reserve a two-hour time slot in advance.

What should I do if I don't have reliable internet access? (updated April 17)

Contact your instructors and explain your situation so you may work out an acceptable resolution. Instructors are being advised to be flexible with students during this remote learning period. Many phone and internet carriers are offering free or discounted access this month. Contact your carrier to determine your eligibility. Illinois state agencies have released a wi-fi hotspot map. The nonprofit, nonpartisan Citizens Utility Board also compiled a list of benefits utilities and telecom/internet/cable providers are offering customers during the COVID-19 crisis, and the State of Illinois lists other resources for families and children.

How can I obtain my student ID? (added May 29)

Students who wish to receive an ID card by mail may email the following information to

  • A headshot photo (a JPEG passport-style photo) taken in front of a neutral background
  • Your name and student ID number
  • Mailing address

Please submit this information by Friday, June 5, to receive an ID card for the Summer 2020 semester. New students in the Second Half of Summer 2020 session have until June 30 to submit. Students also may wait until campus resumes in-person operations to collect their ID cards.

How can I apply for graduation? (added April 29)

Graduation applications can be submitted electronically to Graduation Evaluations ( for undergraduate students and to Graduate Records ( for graduate students. The date to submit a graduation application for a December graduation has been extended to June 1. In order to pay the graduation application fee, students can log into NEIUport and make a payment in the term in which they are graduating. Please email after making the payment so that we can ensure the payment gets associated to your graduation fee.

Can work-study students, student employees and graduate assistants work from home during the “stay-at-home” mode announced by the president? (updated March 24)

Yes, student employees may work from home. Supervisors may provide student employees with a WFH agreement. All student employees will be paid and should complete and submit their time sheets with the hours they would normally be scheduled to work.

How do I access my D2L course shells? (added March 12)

You can log in directly to D2L by navigating to and log in with your NEIU NetID and password. (Desire2Learn recommends the latest version of Google Chrome or Mozilla Firefox for optimal functionality.)

Do I need a computer to access D2L? (added March 12)

You can access D2L using a computer with internet access, although D2L adapts to whatever connected device you use, whether that's a desktop, laptop, smartphone or tablet. Just visit and log in with your NetID and password.

If I can’t find my course in D2L, what should I do? (added March 12)

Please contact your instructor to determine if the D2L course shell has been activated. Students can see courses only if they have been activated by their instructor. If you learn it is active and you do not see the course, contact the Center for Teaching and Learning at

How can I find my instructors’ email addresses? (added March 12)

You can find your instructors’ email addresses on the course syllabus, in the online University directory, or on NEIUStar.

I have to use library materials to write my papers. How do I get those online? (added March 12)

All online search tools and collections are available from anywhere 24 hours a day, 7 days a week. If you are off campus, you will be asked to login with your NetID and password.

Can I still work with a librarian? (updated March 17)

The library chat service will be available during the usual hours:

  • Monday-Thursday, 8 a.m. to 9 p.m.
  • Friday, 8 a.m. to 6 p.m.
  • Saturday, 10 a.m. to 5 p.m.
  • Sunday, Noon to 8 p.m.

Librarians will also be available by chat, phone, or Nmail Hangouts Meet by appointment. Please complete the Research Consultation Request form to set up a time.

Can I still work with a tutor? (added March 30)

The Learning Success Center (LSC), the Student Center for Science Engagement (SCSE), TRIO SSS, and the Center for Academic Writing (CAW) will continue to support students during remote instruction. Please visit the Tutoring section of the Keep Learning page for information about how to contact each area to work with a tutor remotely.

Can I still work with my advisor, coach or counselor? (added March 30)

Yes. The University is open; we are just in “work-from-home” mode. All of our offices are still open, but many are open remotely. You can always contact your advisor directly via email. Please visit the Keep Learning page for information about your options. You may also visit the Adjusted Hours and Services page for the latest information on availability.

Will summer classes take place at Northeastern? (updated April 30)

Yes. All summer sessions will be taught remotely.

How do I return books or order books from the bookstore? (added April 27)

All textbooks will be available to students for purchase online, as long as the instructor has submitted their course material adoptions to the bookstore. To return your books from the Spring semester, please visit read the Bookstore instructions. To purchase books for the Summer semester, please search and purchase them online. For students who qualify for financial aid book vouchers, more information regarding how to utilize book vouchers online for the Summer semester will be sent to your NEIU email address prior to May 5, when vouchers are activated.

What will happen to University-sponsored summer trips? (added March 12)

All Summer 2020 study abroad trips have been canceled.

Will I still be graded the same way? Can I take a course as Pass/Fail? (updated April 28)

Courses are set up for either letter grading or pass/fail by default. The modified policy for Spring 2020 and Summer 2020 enables eligible students to switch to Pass/No Pass (“P”/”NP”) grading from either of these grading modes. The Office of the Registrar will communicate how this is done by the beginning of each summer session. View the provost’s guidelines for more information.

How does remote learning impact my clinicals, student teaching or internship? (added March 18)

Please contact your course instructor for specific information on how to complete course requirements.

Is the Student Pantry still open? (added March 31)

Hours of operation remain Mondays and Thursdays from 1-4 p.m. Students will now be able to order food online. Nest residents will have their food delivered to the lobby of the Nest, and commuter students will pick up their order in Parking Lot F. Orders will be packaged in plastic bags labeled with the students’ name. Food orders will be made available on Mondays and Thursdays only. Questions may be directed to Christopher Maxwell at

Do students still have access to Student Health Services? (updated March 20)

Student services are now offered remotely. This includes Student Health Services and Counseling Services, which has provided a guide for managing anxiety related to coronavirus.

Are Campus Recreation facilities and programs open? (updated June 10)

Campus Recreation and the P.E. Complex are closed.

How will classes with physical components such as labs, music and dance be conducted remotely? (updated May 6)

Students will be contacted by their instructors with these plans.

Is the University Center of Lake County location closed? (added May 6)

Yes, the UCLC location is closed. However, alternative modes of instruction will continue. Please consult with your instructor.

Can I still use my CTA U-Pass for the remainder of the semester? (updated May 6)

The Chicago Transit Authority (CTA) provides full-time NEIU students with a one-time option to opt out of the U-Pass program for the Summer 2020 semester. Full-time students will receive communication regarding the opt-out option to their NEIU email address. For questions, contact

Will parking be refunded for Spring 2020? (updated April 23)

Students will receive a 31 percent reimbursement for parking fees for Spring 2020. For more information about fee reimbursements, view the next question.

How are student fees and tuition affected? (updated May 6)

Northeastern reduced the student fees assessed during Spring 2020 that support the Student Union, Campus Recreation, Performing Arts and Parking to reflect the loss of access to the campus due to remote learning. This translates to approximately a 31 percent reduction in these fees. Tuition charges will not be adjusted for the spring semester. Some courses have course-specific fees that are still being assessed. View President Gloria J. Gibson’s announcement for more information.

Are summer and fall registration affected? (added March 12)

Registration for Summer and Fall 2020 courses is not affected. Contact your academic advisor with any questions about courses and holds. You can continue to register for classes via NEIUport. If you have any registration-related questions, contact the Registration Office at or (773) 442-4040.

Are student services open during their regular hours? (updated March 18)

Please view the webpage that provides updated hours and services for Northeastern’s offices and services.

What should I do about my practicum, internship, volunteer hours or work in CPS? (added March 18)

If offsite agencies remain open, you may continue to complete your academically required service hours as planned. Consult with your instructor and your site to determine if they will continue to remain open or offer alternative forms of delivery. Your NEIU-affiliated site supervisor or instructor will continue to provide oversight instruction during this time.

What are my mental health resources? (updated April 2)

Student Counseling Services is currently working remotely in response to recent guidelines regarding COVID-19. During this time, we are available to meet with students for online video teletherapy. To schedule an appointment, please call our main number at (773) 442-4650. We will respond to voicemails Monday through Friday from 9 a.m.-5 p.m. For urgent phone calls, you can reach a counselor for emergency intervention by pressing "2" per the outgoing message. If you need to contact us by email, please email For assistance after hours, please call our main number at (773) 442-4650, and press “2” to speak with a counselor on call.

Is the NEIU Ride With Uber program still in operation? (added May 6)

No. Due to the fact that face-to-face instruction is suspended through the Summer 2020 semester, all student Uber vouchers have been canceled.