This list of questions was last reviewed on Jan. 12, 2021. One question has been updated.

How can I help students who have been adversely affected by the COVID-19 pandemic? (added March 25, 2020)

Northeastern has designated the Student Emergency Fund for this effort. Details on donating or applying for assistance are available on the Student Emergency Fund site.

What is the faculty/staff responsibility regarding reporting COVID-19 scenarios if a student discloses positive results, exposure and/or signs and symptoms? (added Sept. 14, 2020)

Faculty and staff are required to report positive and presumptive COVID-19 cases and exposures to Student Health Services. This is not considered a breach of confidentiality. Due to the current COVID-19 public health emergency, the U.S. Department of Education has made an exception to FERPA student privacy rules. The disclosure of personally identifiable student information to parents, law enforcement officials, trained health care professionals and public health officials is permissible to protect the health and safety of others.

What should be self-reported in regards to COVID-19? Positive results? Exposure? Signs and symptoms? (updated Dec. 9, 2020)

Employees with positive COVID-19 tests must notify the Office of Human Resources. Employees with a positive test should stay home and take the following necessary steps to ensure the safety of others: Remain isolated at home and away from others for at least 10 days since COVID-19 symptoms first appeared (or for asymptomatic individuals, from their test date) and at least 24 hours from last fever (without using fever-reducing medications) and improved symptoms, whichever is longer.

Employees with exposure must notify the Office of Human Resources. HR can assist with appropriate leave arrangements if necessary. Employees with an identified close contact exposure, including in the workplace, should stay home and take the following necessary steps to ensure the safety of others: Do not go to work, classes or public settings for 10 days from the last day of exposure to a positive case and monitor for symptoms. If symptoms develop, contact your medical provider and be tested for COVID-19; stay isolated until test results return. Please note, negative testing does not clear a close contact to return to classes/public settings sooner than 10 days from the date of last exposure. Wearing a face covering does not change the recommendation for quarantine if you have close contact exposure.

Employees with COVID-19 signs and symptoms should notify their supervisor and the Office of Human Resources. Symptoms of COVID-19 include fever (temperature greater than 100.4 degrees Fahrenheit), chills, cough, shortness of breath, fatigue, muscle/body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting and diarrhea. Employees with symptoms of COVID-19 should take the following necessary steps to ensure the safety of others: Stay home. Contact your medical provider and be tested for COVID-19. Stay isolated until test results return.

What do I need to know about the Families First Coronavirus Response Act (FFCRA)? (added March 31, 2020)

FFCRA requires certain employers to provide their employees with paid sick leave and expanded family and medical leave for specified reasons related to COVID-19. The act is effective April 1 through Dec. 31, 2020. A covered employer must provide FFCRA notice to individuals who have been employed for at least 30 days. Here are employee resources:

In order to make a request, employees must complete an NEIU COVID-19 Emergency Leave Form (best with Chrome browser).

Can managers send sick employees home? (added March 12, 2020)

University employees who are ill are expected to stay at home. In the event that a University employee comes to work and exhibits symptoms of illness, a supervisor may ask the employee to go home.

Where can I find Provost Rome’s communications to faculty? (updated March 17, 2020)

Provost Rome’s communications can be found in the Latest Communications section of the main Coronavirus Response page.

Should faculty hold remote office hours? (updated Aug. 19, 2020)

Yes, faculty should hold their office hours remotely. Faculty are encouraged to communicate with students about how they can be reached and should be flexible in what tools they use to connect with students.

Where can I get help with D2L? (updated April 1, 2020)

Faculty members are encouraged to review the information on the Keep Teaching page and to access the CTL COVID-19 Faculty Support course shells in Desire2Learn (D2L) to find the best solutions for their courses and students. The Center for Teaching and Learning (CTL) is providing support through the COVID-19 course shells and online sessions and can be emailed at

What should I do if I suspect unemployment insurance fraud? (added Oct. 31, 2020)

Please refer to Northeastern’s communication about steps to take to identify and respond to suspected illegal activity.

What is the guidance from Central Management Services (CMS), State Universities Retirement System (SURS) and Magellan (Employee Assistance Program)? (added March 25, 2020)

Here is the latest:

How do I conduct labs, physical education or performing arts classes remotely? (updated April 1, 2020)

Faculty members are encouraged to access the CTL COVID-19 Faculty Support course shells in Desire2Learn (D2L), where they can find discipline-specific resources for remote instruction and interact with faculty colleagues in the discussion forum.

I supervise students who are student teaching, doing an internship or completing clinicals. Should they still go to those sites? (updated March 18, 2020)

If offsite agencies remain open, students may continue to complete their academically required service hours as planned. Students are encouraged to consult with their instructor and their site to determine if they will continue to remain open or offer alternative forms of delivery. An NEIU-affiliated site supervisor or instructor should continue to provide oversight instruction during this time.

How do I activate my D2L course shell? (added March 12, 2020)

Read these instructions on activating your D2L course, and you may watch this video.

How can I email my entire class? (added March 12, 2020)

You may view this video about using the D2L Classlist to contact students.

Is tutoring still available for my students? (updated April 1, 2020)

Yes, remote tutoring is available. Details are available on the Keep Learning page.

Are library materials still available? (updated March 20, 2020)

All online search tools and collections are available from anywhere 24 hours a day, seven days a week. If you are off campus, you will be asked to login with your NEIU NetID and password. You can find our ebooks and streaming videos in WorldCat Discovery.

How can I work with a librarian? (updated July 29, 2020)

The library chat service is available from 9 a.m.-9 p.m. daily. Librarians will also be available by chat, phone, or Nmail Hangouts Meet by appointment. Please complete the Research Consultation Request form to set up a time.

What guidance should we give to students and faculty advisors about graduation applications and signed course record forms? (updated April 29, 2020)

Graduation applications can be submitted electronically to Graduation Evaluations ( for undergraduate students and to Graduate Records ( for graduate students. In order to pay the graduation application fee, students can log into NEIUport and make a payment in the term in which they are graduating. Please email after making the payment so that we can ensure the payment gets associated to your graduation fee.

What if I need technical support? (added March 18, 2020)

Contact the Help Desk at or (773) 442-4357.

How do I change my tax sheltered annuity or deferred compensation to take hardship withdrawals or loans? (added April 13, 2020)

Contact Benefits Manager Mary Griesinger at

How do I withdraw money from my tax-sheltered annuity? (added April 13, 2020)

Contact the vendor associated with your account. This contact information is located on your statement.