NMAIL FAQ
Who will be able to use Nmail?
All Northeastern Illinois University active students will be able to use Nmail. Student e-mail accounts currently on webmail.neiu.edu will migrated to the new e-mail service (Nmail, hosted by Gmail)
 
When and how do I access Nmail?
Students will be able to use their new accounts beginning at 7AM on May 15th and will be able to either go through the e-mail icon on NEIUport ( neiuport.neiu.edu ) or login via nmail.neiu.ed
 
What Google applications /services will be available?
Currently only e-mail functionality will be available for use
 
Will my NEIU e-mail address remain the same?
Yes, your e-mail address will remain the same with an @ neiu.edu address
 
What if I already have a personal Google/Gmail account?
You can either keep both of the accounts, forward one account to the other, or transfer the e- mail from the personal account to the Nmail account
 
What happens if my personal Gmail account has the same username?

This is only an issue if your personal account has a username ending in “@ neiu.edu ” and only rarely occurred. In that case, the previous account is no longer functional as it must be managed along with the other NEIU accounts. In cases where your consumer Gmail login is the same as your NetID there is no conflict or issue.

What will happen to Gmail documents and other services that I use in my personal account?

Nothing, unless your account did end in “@ neiu.edu ”. In that case those documents no longer exist. Those users were given notification several weeks before the migration to give them ample time to preserve any documents or other information in those accounts
 
What happens when I leave the University?
You will retain your e-mail as per the current policy of NEIU, which is currently 18 months after you take your last class. In the future, we are considering an alumni e-mail account
 
Will I lose my current e-mails within NEIU e-mail account?
No, you will not lose your e-mails. However, e-mail in the existing webmail account will not be migrated to Nmail automatically, but we will provide instructions for those who wish to move their existing e-mail to Nmail The direct link to those instructions is at: http://neiu.edu/DOCUMENTS/ NEIU_Departments/University_ Computing/nmail_user_guide.pdf , which is also posted on NEIUport under the “Current Student” tab in the “Technology Initiatives” channel
 
Will the folders and e-mails within my account be migrated?

E-mail in the existing webmail account will not be migrated to Nmail automatically, but we will provide instructions for those who wish to move their existing e-mail to Nmail

The direct link to those instructions is at: http://neiu.edu/DOCUMENTS/ NEIU_Departments/University_ Computing/nmail_user_guide.pdf , which is also posted on NEIUport under the “Current Student” tab in the “Technology Initiatives” channel

 
Will my contacts in webmail migrate to Nmail?
No. Google does not provide a mechanism for migrating contacts
 
Will my account forward and auto-reply settings carry over to Nmail?
No. Any existing forwarding address and auto-reply that is set on your webmail account will need to be re-created on your Nmail account. Instructions on forwarding can be found at http://support.google.com/ mail/bin/answer.py?hl=en& answer=10957
 
Will I have to use the Google web clients to read and send e- mail?
No, you can use other clients such as mobile clients (See http://learn.googleapps.com/ mobile-users-3 ) or Using other clients such as those using IMAP (See http://support.google.com/ mail/bin/answer.py?hl=en& answer=75726 ) . Instructions on configuring such clients is at: https://support.google.com/ mail/bin/static.py?hl=en&ts= 1668960&page=ts.cs
 
What is my default password for my e-mail account?
Your existing NetID and password will work for the new Nmail account
 
 
How do I change my e-mail password?
There is no change from how password changes are done today. Password changes can be performed by visiting neiuport.neiu.edu . All password rules remain the same. For more on Strong Password Policy, please visit http://www.neiu.edu/DOCUMENTS/ NEIUworks_UIS%20- %20Docs/I1_IT/02_Data_ Security/Pol_I1.2.1.pdf
 
How do I log into my e-mail account?
You will access the Nmail through the e-mail icon on NEIUport ( neiuport.neiu.edu ) or login via nmail.neiu.edu and your and your existing NetID and password will work for the new Nmail account
 
How will the staff using e-mail on webmail be affected?
NEIU staff still using e-mail at webmail.neiu.edu will continue to be able to access their e-mail during this period (they will be migrated to Exchange later)
 
Is there any change in the E-mail or Acceptable Use Policies?
All NEIU e-mail policies related to e-mail and its acceptable use of e-mail will remain the same. These Policies can be accessed from the home page of neiuport.neiu.edu
 
How is Nmail superior or better over webmail?
We believe Nmail will provide a vastly improved e-mail experience for students including the ability to support much more storage space (25GB) and enhanced functionality
 
Who do I contact for support of Nmail account?
Technical questions regarding Nmail account can be addressed by the NEIU Technology Help Desk (x4357), helpdesk@neiu.edu