Frequently Asked Questions

We have organized the most frequently asked questions of Student Health Services into two categories:

General Questions Student Health Services

What do I do in the event of an emergency?

  • While we encourage students to come see us for their basic health concerns, it is ALWAYS important to remember that our office is not equipped to handle medical emergencies.
  • TIME IS OF THE ESSENCE. Contact University Police immediately!
  • From any campus phone, DIAL 5511
  • From your cell phone, DIAL (773)442-5511

Who is eligible to receive health services at NEIU?

  • Students must be currently enrolled at NEIU, with a valid NEIU I.D., in order to receive services from Student Health Services. Students do not need to be covered under NEIU's Student Health Insurance Plan in order to use these services. The Student Health Service fee supports our office.

What services are provided to students by Health Services?

  • Assessment
  • Basic First Aid
  • Care of Minor Illness
  • Emergency Contraception
  • Equipment/Video Loan
  • Nutrition Guidance
  • Smoking Cessation
  • Suture Removal

Is an appointment required for service?

  • An appointment is needed (see Appointment Scheduling) for all services except over-the-counter medications (such as aspirin) and basic first aid.

What tests are offered to students?

  • Blood pressure
  • Blood Sugar
  • Cholesterol
  • Dipstick Urinalysis - check for infection
  • Hemoglobin - check for anemia
  • HIV-GC/Chlamydia
  • Pregnancy
  • Rapid Strep A
  • Tuberculosis (TB)

Do students need to be covered under NEIU's Student Health Insurance Plan in order to use their services?

  • No. Your Student Health Service fee supports our office.

Are students able to obtain free condoms from Health Services?

  • Yes. Male condoms, female condoms, dental dams, lubricant and latex-free male condoms are available.

Are students able to obtain birth control through Health Services?

  • Yes. Make an appointment with our Advanced Practice Nurse (see Appointment Scheduling).

Are female students able to obtain a Pap test at Health Services?

  • Yes. Make an appointment with our Advanced Practice Nurse (see Appointment Scheduling).

Are students able to be tested for tuberculosis at Health Services?

Are there special activities offered to students during finals week?

  • The Stress-Free Zone is provided during Finals week as a place for students to relax and reduce the stress of exams.

Are students able to obtain the meningitis vaccine?

  • Yes. There is an additional fee for this vaccine. Read more...

Student Health Insurance Questions

Who is eligible for Student Health Insurance?

  • All full-time (12 or more hours) undergraduate students are automatically enrolled in the insurance plan. Undergraduates taking 6 -12 hours and graduate students taking at least 3 hours are eligible, but must request the insurance at the cashier's office.

I already have health insurance. Do I have to keep the school's policy, too?

  • No. If you have insurance equal to or more comprehensive than the student insurance plan, you can obtain a waiver. The insurance may be waived by filling out a form in the cashier's office. The form is also available online here. Please fill out the form and return to the cashier's office with proof of insurance. To waive the insurance online, visit the Aetna web site and click on "Plans and Products" and then "Enroll/Waiver".

Can I add a spouse (husband or wife) or child to my policy?

How do I find a doctor?

  • Yes. The form(s) for that are available on the Aetna web site.

Will I get an insurance card?

  • One will be mailed to your home approximately 4 weeks after the semester begins. Please be sure the school has your correct address, as this is what is sent to the insurance company.

What if I need to see a doctor before I get my insurance card?

  • See the Bursar in Enrollment Services. The Bursar will arrange for an expedited entry for you into the insurance system.

How much is the insurance per semester?

  • The price of the insurance policy for the Fall 2011 and Spring 2012 semesters is $687.75 per semester. Spring semester students paying for health insurance will be covered through summer. Summer semester insurance is available separately for international students for $395.25.

Where do students find more detailed information about the Student Health Insurance?

  • Please visit the Aetna web site or call 1-877-378-9477. There are also insurance brochures at Student Health Services and the Cashier's Office.

For Grads and Other Young Adults: New Benefits

  • Learn more about these important benefits by asking your doctor or visiting