New Student & Family Programs
Frequently Asked Questions: First Year Student Orientation
Below are some frequently asked questions about first year orientation. Click each topic below to see the questions in that category. Click on a question to see the answer.
What is the purpose of orientation?
Orientation is an event for all new students at Northeastern Illinois University. You'll meet with an advisor to create your class schedule, in addition to learning other essential information that will help you as a student.
Is Orientation Mandatory?
YES, orientation is mandatory for all new students at Northeastern. You must attend an orientation session in order to register for classes.
Why do I have to attend?
On the day of orientation you will:
- Meet with an advisor and create your class schedule
- Learn about Financial Aid and ways to pay for college
- Meet with other new students
- Get your student ID
- Learn about the many support services available to students
- Find out more about student organizations and opportunities to get involved on campus
How long is Orientation?
Orientation is a one day MANDITORY program starting in the morning and ending in the afternoon, around 5:00 pm. This day has been carefully designed to assist you in your transition into Northeastern. In order to meet with an advisor and enroll for your fall classes, you must attend the whole day's programs.
Do I really have to attend the whole day?
In order to enroll in classes, you MUST attend the whole orientation day. Attendance at orientation is a requirement for enrolling in your classes. Attendance will be taken at various sessions. New Student Orientation has been carefully planned with your transition to college life at NEIU in mind. Note that if you do not attend all presentations, you will not be enrolled for your classes. Please do not schedule any appointments to take place during the orientation (i.e., financial aid, music auditions, employment interviews, etc.) or plan to leave orientation early for work commitments, etc.
If I come early, may I finish Orientation early?
No. Orientation is designed to be a productive campus experience, and you're required to check in on time and attend all orientation events.
I am transferring from another college, but I am classified as a freshman. Do I attend
first-year orientation or transfer orientation?
If you are classified as a freshman, then you are slated to attend one of our first-year orientation sessions, which will be very helpful to you as you transition into NEIU.
Change Your Orientation Date and Attendance
How can I switch my orientation date?
You can switch your orientation date by calling new Student and Family Programs at (773) 442-5476. Dates are available on a first-come, first-served basis due to program space limitations. There is no waiting list for orientation dates.
Is there a wait list for Orientation Dates?
There is no waiting list for orientation. When changing your date you must pick a date with space availability. Dates are available on a first-come, first-served basis due to program limitations. For this reason, we cannot accommodate students coming on the wrong date.
What happens if I miss my orientation date?
It is extremely important that you do not miss your orientation date, but we know that sometimes things happen in our life. Please call New Student and Family Programs at (773) 442-5476 and let us know and we'll reschedule your orientation date. If you do not contact our office to reschedule, we will send out a reminder e-mail to reschedule your orientation date.
What happens if I am going to be late for orientation?
If you are running late, please contact our office immediately at (773) 442-5476. At that time, our office staff will let you know if you should come to orientation or reschedule for another time.
Can I leave orientation for an appointment and return so that I can enroll for classes?
No. Attendance at Orientation is MANDATORY. Choose an orientation date when you can attend the entire orientation program. In order to meet with an advisor and enroll for your fall classes, you must attend the whole day's programs. Please keep this in mind when you are making your plans and travel arrangements, and do not schedule orientation on a day when you have other obligations such as auditions, interviews, or job commitments.
I made travel arrangements and I have to leave early/arrive late, is that ok?
In order to meet with an advisor and enroll for classes, you must attend the entire orientation program. Please keep this in mind when you are making your travel arrangements.
If I attend orientation at the end of the summer, will I have to take 8:00 am classes?
You will not leave orientation without fall semester classes! Your academic advisor will help you enroll for classes that best meet your academic needs. However, you will have more class options the sooner you attend orientation, so don't wait--Register Now.
What if I get sick or have a family emergency during Orientation?
We certainly hope this does not happen! If this does occur, please call the New Student and Family Programs Office (773) 442-5476 immediately. You can reschedule and finish completing the program on another date of your choice. You will make up any sessions you may have missed during your absence. Please remember that attendance at Orientation is required in order to enroll for classes. If these qualifications are not met, you will not be able to enroll in your classes.
My friend and I are signed up for the same Orientation date. Can we be in the same group?
Each student is randomly assigned to a small group so that you will meet new faces and make new friends. It's in your best interest to stay with the small group that you are placed in at check-in. Don't worry--you'll have plenty of opportunities to see your friend again throughout the day.
What can I expect during my advising session?
You will with an academic advisor who will prepare you to choose courses and to create a class schedule that fits into your academic plan at NEIU.
How do I register for orientation?
I don't know my Student ID Number.
Please contact New Student and Family Programs at 773-442-5476 for assistance.
What is NEIUport and how do I use it?
At Orientation, you will be asked to log into your NEIUport account to register for classes. NEIUport is NEIU's university-wide internet portal. This portal provides quick, centralized, and secure access to information and services for all NEIU students, faculty, and staff.
Your NEIUport account allows you to:
- Register for classes online
- View course seating capacities (open or closed classes)
- Determine course prerequisites
- Print out a class schedule
- View grades and transcripts
- Request official transcripts
- Review Financial Aid awards
- Print out a tuition and fees statement
- Pay tuition and fees online with credit, debit or check
How do I Obtain a NEIUport NetID and Password?
NEIUport accounts are automatically created for students admitted to NEIU. An NEIU Online Connection! letter is sent shortly after admission acceptance. If you did not receive a letter, you can look up your NEIUport NetID and password. Please go to http://neiuport.neiu.edu. You will need to enter your NEIU student ID number and date of birth.
I'm having problems with my NEIUPort account. Who can help me?
If you continue to have problems logging in to your NEIUport account, please contact Technology Services by e-mail at firstname.lastname@example.org, or by phone at 773-442-4357, Monday through Friday between the hours of 8:30 a.m. and 4:30 p.m.
Fees and Tuition
How do I pay for orientation?
The orientation fee will automatically be added to your student account.
Is there a cost for Orientation?
Yes, there is an orientation fee that will automatically be added to your NEIU account. A fee of $65 will cover the cost of all orientation materials, parking, mailings, campus facilities, and your first student ID card. The office must also compensate staff that assists you during the program.
Should I bring money to pay for my tuition at Orientation?
No, you will not need to pay for your tuition during Orientation. NEIU uses an electronic billing (e-billing) service. You will receive an e-mail notification to your NEIUport account when your e-bill is available for viewing. You are responsible to have your tuition and fees paid by the due dates. You will be responsible for all late fees regardless of the status of a bill. Please be aware of payment deadlines on the Tuition and Fees Payment Schedule (available under "Calendars".)
How do I register for orientation?
Will I be able to meet with Financial Aid during Orientation?
Yes. There are presentations about Financial Aid and Scholarships during Orientation. In addition, you are welcome to stop by the Financial Aid Office and speak with a representative at the end of the orientation day. The Financial Aid Office is located in D Building, Room 200 (second level, above Enrollment and Bursar Services).
Can my family come to Orientation with me?
Yes, family members may attend Orientation and there is a separate orientation program designed just for them. However, childcare is not provided during orientation so please make arrangements accordingly. Holding separate orientations allows staff to better address the unique priorities and questions that students and families typically have. In addition, orientation is a step in your adjustment to college life dealing with topics you will encounter in college. When reviewing the orientation dates please be aware that not all orientation sessions offer a family program. Please make your choice accordingly. We also offer three specific dates that will have a Spanish speaking program.
Is there a fee to attend Family Orientation?
No, there is no charge for family members to attend orientation with their student. Because of limited space, we do ask that no more than 3 family members attend orientation.
Can my family members go with me to academic advisement?
No. Advising and registration is set aside for you to focus on selecting classes with your advisor. It's important that you understand the requirements of your academic major since your success is ultimately up to you. For that reason, you'll go to your advising session on your own. Your parents will have opportunities to speak with faculty and staff during the parent program at Orientation, so their questions and concerns can be addressed then.
My parents can't come with me to Orientation. Can another family member attend?
You should only bring another family member in place of your parents if they plan on participating in parent activities during Orientation (while you are engaged in student activities). Parents, family members, and friends accompanying you will not be allowed to participate in student activities during Orientation.
Can I bring my friend with me to orientation?
If a friend attends with you, s/he would be expected to attend the family orientation schedule of activities (while you are engaged in student activities). Please also note any parents, family members and friends accompanying you will not be allowed to participate in student activities during Orientation.
I have a disability. What accommodations can be made for me at Orientation?
If special assistance or auxiliary aids are needed to accommodate a disability, please contact Student Disability Services (SDS) at NEIU 773-442-4595 or email SDS@neiu.edu to schedule an appointment to discuss any accommodations. Some services may take longer to put into place than others, so we strongly advise contacting Student Disability Services 2 weeks prior to your orientation date.
I have difficulty walking long distances. Will I be able to fully participate in Orientation?
A walking campus tour is part of the orientation program; however we are not equipped to provide transportation assistance (Such as wheelchairs or golf carts). If you are coming to Orientation and you have any permanent or temporary disabilities or special needs which may require advance arrangements for assistance, please contact Northeatern's Student Disability Services (SDS) at (773) 442-4595 or email SDS@neiu.edu at least 2 weeks before your orientation date.
Once I leave Orientation, where do I go for help?
Advisors, faculty, counseling staff, administrative staff, students and many others are all ready to help you! Also, the NEIU Homepage is a great source of information, if you have questions regarding academics, Financial Aid, Student Involvement, etc. Conducting a search is easy. We have so many great resources on campus just waiting to be used!
Still have questions about orientation? Please contact New Student and Family Programs at 773-442-5476 or email@example.com.