 Back |
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If you follow this step-by-step process, you should be using
Blackboard like a professional in no time. |
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Can
I use America Online (AOL) as my Internet Service Provider?
Can I use WebTV?
Why do I need my own personal email account
for the course?
How do I drop an online course?
What if I forget my login name and password?
During what hours will my online course
be available?
What if I have problems with Blackboard?
What if I have technical problems unrelated
to Blackboard?
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Can I use America Online (AOL) as my Internet Service Provider? |
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You
can use AOL as your Internet Service Provider, but you should
not use the AOL browser to access your online course. Connect
to the Internet using your AOL account, but do not select
"Go to the Web." Instead, minimize the AOL window,
and then open either Netscape Communicator or Internet Explorer
to access your online course. Since you are not using the
AOL browser, AOL may disconnect you after 45 minutes. To prevent
this, open AOL every half hour or so and click on any button,
just to make sure the AOL connection remains active. |
Can I use WebTV? |
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No,
unfortunately you will not be able to access your online course
using WebTV. |
Why do I need my own personal email account for the course?
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Your
instructor will be sending you information about your progress
in the course via email, and due to privacy regulations, the
email account you use for the course must be your own. You
may not use an email account that you share with another person.
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How do I drop an online course? |
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Manage
the drop process through Registration (773-442-4040) at Northeastern
Illinois University |
What if I forget my login name and password? |
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Contact
your instructor immediately. |
During what hours will my online course be available? |
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The
benefit of an online course is that you can log in to class
any time from any place. This means you have access to your
course 24 hours a day, seven days a week. There may be occasional
times when the online course is unavailable due to technical
conditions beyond NEIU's control - your instructor will generally
inform you of these times in the "Announcements" section
of the course as they become aware of them. |
What if I have problems with Blackboard? |
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Should
you have problems within the Blackboard environment, contact
your instructor. |
What if I have technical problems unrelated to Blackboard?
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For
problems connecting to the Internet, call your Internet Service
Provider. For other software related problems, contact the
software program's technical support hotline. |
