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January, 2002 FACILITIES MANAGEMENT SERVICES & PROCEDURES |
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Facilities Management is responsible for maintaining the University's facilities and grounds in a safe, functional, attractive and cost effective manner. The Assistant Vice President for Facilities Management, under the general supervision of the Vice President for Finance & Administration, coordinates the activities of all employees organized in the following four departments: Janitorial: The Janitorial Department provides a clean and sanitary environment for the University Community which maximizes the usable life of environmental surfaces and contributes to a reduction in overall costs of maintenance and replacement. Grounds Maintenance: The Grounds Maintenance Department provides general labor and snow and ice removal services, and maintains the campus grounds, lawns, trees, shrubs and flowers. Buildings & Grounds: The Buildings & Grounds Department provides carpentry, electrical, locksmith, and signmaking services to the University. Maintenance & Construction: The Maintenance & Construction Department directs and administers the maintenance and repair programs, provides architectural and engineering services to the University community, facilitates space utilization and planning services, and develops and coordinates remodeling and major capital projects. Heating Plant: The Heating Plant Department operates and maintains the heating, ventilating, cooling, electric cogeneration and water distribution systems, and monitors the University's consumption of utilities. Engineers are available seven days a week, 24 hours a day.
E-mail Facilities Management for requests for installation of bulletin boards. All general tack board surfaces in assigned spaces are provided at no cost to the user department. Bulletin boards exceeding specifications of general tack board or boards to be mounted in public space must be purchased by the user department. A work order to hang purchased boards will be issued upon notification of receipt of materials. Please refer to the Bulletin Board Policy.
All requests are submitted in writing through reporting channels to the appropriate Vice President. The Vice Presidents meet each January to prepare a recommended priority list for the President. Upon approval by the President and the Board of Trustees, the Capital Improvement Requests are incorporated in the University Budget Request. Upon funding by the legislature, Facilities Management assists in project management and acts as liaison with the Capital Development Board for all phases of each project.
All requests for new or replacement carpeting must be reviewed and approved by Facilities Management, regardless of source of funds.
Requests for extra seating can be made through the appropriate Dean or the Provost's office. Each year Facilities Management verifies maximum seating requirements for classrooms with the Provost's office and applicable building codes. Requests for change of space must be made through the Provost's office.
Report to Facilities Management any deficiencies of chalk, white board markers and erasers. Classroom supplies are provided to all general classrooms by Facilities Management.
All requests for new or replacement drapes must be reviewed and approved by Facilities Management regardless of the source of funds. Drapery cleaning and replacement is scheduled on a building-wide basis. Drapes damaged due to leaks and vandalism will be replaced by Facilities Management as required.
Report all electrical service problems to Facilities Management. Emergency items regarding circuits will be investigated as soon as possible.
Report all malfunctions of elevator equipment to Facilities Management. Operating Engineers will investigate the problem and will notify the service contractor, if required.
Facilities Management will review all requested purchases of extension cords and multiple outlet strips for conformance to code and building electrical capacity. Where feasible, additional room outlets will be provided by Facilities Management at no charge. Departments must purchase recommended extension cords and tap strips through Purchasing.
Building Coordinators are appointed by the appropriated Vice President. Chairperson - Assistant Vice President for Facilities Management
The Property Control Office must be notified before any furniture is relocated. Property Control forwards the requests to Facilities Management who then schedules the moves on Wednesdays only. Moving furniture within an office may be done by placing a service request. Moving furniture within an office which requires assembly, however, requires a memo submitted to Facilities Management. Public Safety must be called for any moves requiring anchor pads to be unlocked. Facilities Management will contact the requesting department to determine if the move can be accomplished with University employees or if a moving company will be required, and if there will be preliminary work required.
Cleaning services are provided on a day, afternoon or evening schedule. Intensive cleaning occurs in conjunction with University calendar break periods. Rooms not on the master-key system are cleaned by special arrangements only. Report to Facilities Management any deficiencies or to request special services.
Submit written key requests to Public Safety. Upon receipt on an endorsed key request, a Work Order will be issued. Requestor will be notified by Public Safety when the key order is ready. All keys must be picked up by the requestor at Public Safety.
Report broken keys or locks immediately. Emergency repairs affecting the safety of buildings or property will be scheduled as soon as possible. Non-emergency items will be scheduled under the Work Order system.
Report immediately to Public Safety.
Report all lost property, university and personal, to Public Safety. Found items of value are kept at Public Safety. Other items are at the Student Union Information Desk.
Report repairs of non-emergency nature in an e-mail to Facilities Management. Work will be scheduled on the Work Order system.
For moves involving telephones, call Telecommunications (x-4300). For moves involving the installation of computers, call the Help Desk (x-4357). Requests for empty boxes can be made by e-mail or by calling Facilities Management (x-5240). Moving tape must be purchased by the requesting department.
Interior and exterior space is painted on a recurring basis. E-mail Facilities Management for special requests for painting of rooms, offices, shelves, etc. All painting is scheduled on a contractual basis, and is arranged by Facilities Management. Specialized painting such as furniture must be contracted with an outside firm and paid for by the user department. Under no circumstances may departments arrange for painting of University property without first consulting with Facilities Management.
Contact Public Safety for all problems. Work Orders will be issued to appropriate in-house or contractual personnel to affect repairs, upon receipt of written request from Public Safety.
Contact Facilities Management with any problems related to pest control. An outside vendor provides monthly service the fourth Friday of the month. In-house personnel will be dispatched to dispose of dead animals. Problems relating to live animals should be reported to Public Safety.
Per University Posting Policy, materials may be posted only on general purpose bulletin boards. Materials posted on glass, doors, wood, walls, floors, brick, tile, stairwells, elevators, and other surfaces will be removed. Under special circumstances, Facilities Management may approve posting on these surfaces. The sponsoring unit is responsible for removal of all materials. If University personnel are used to remove materials, a fee will be assessed to the sponsoring department.
Report any problems related to water fountains, sinks, toilets, urinals or water distribution systems immediately. Situations involving life or building safety are contained immediately. Major repairs are scheduled with the plumbing maintenance contractor.
See separate section at end of this publication.
Paper products are sorted at collection point. The Student Union collects cans in identified cafeteria/vending area containers.
Submit all requests for remodeling, with proper endorsements, to the appropriate Vice President. Items are prioritized each year by the President and the Board of Trustees. Remodeling is the physical alteration of any assigned space and/or existing utility services. This includes relocation of walls, doors, major changes in utility supplies (gas, water, electric), installation of equipment requiring special services (air conditioning, exhaust fans and vents, protective screens, barriers, cages), soundproofing, major lighting and/or electrical changes.
E-mail Facilities Management for requests for minor remodeling. Remodeling will be scheduled under the Work Order system. Minor remodeling includes, but is not limited to: requests for coat hooks, installation of bulletin and chalk boards, hanging of paintings, additional shelving requirements, assembling of new furniture, plant hooks, relocation of electrical outlets, dismantling of equipment, mail box or drop box installations, installation of peg boards, etc.
E-mail Facilities Management for all general repair requests not affecting life safety, such as replacement of ceiling and floor tiles. This work will be scheduled under the Work Order system.
This extension is for the reporting of repairs to University buildings and grounds. Emergencies involving the danger of loss to persons or property are handled on an immediate basis. Non-emergency repairs are scheduled on a regular basis.
E-mail Facilities Management for requests for additional shelving or movement of shelves. This work will be scheduled under the Work Order system.
Report damaged or missing sign to Service Request, X-5240.
E-mail Facilities Management for requests for new interior signs. Standard signs are revised or replaced as required on a periodic basis. Special signs will be handled on an individual basis provided they are consistent with the existing University Signage Standard.
Notify Facilities Management or Public Safety of any hazard due to ice and snow. Grounds personnel will be dispatched to correct the problem.
Contact Telecommunications for all requests related to relocation, extension of current services or repairs.
Notify Facilities Management when area temperatures are not in compliance. Engineers will attempt to correct the problem as soon as possible. All buildings are maintained in accordance with applicable energy conservation restrictions/guidelines. Currently, during University open hours, this means a range of 70o - 76o F during winter operation and 72o - 78o F during summer operation.
Report all cases of theft immediately to Public Safety.
Request Facilities Management to schedule removal of large amounts of trash from office areas. Use of outdoor and indoor receptacles is encouraged. Notify Facilities Management of any deficiencies related to litter control.
Report to Facilities Management or Public Safety immediately.
Window cleaning services are contracted with an outside vendor. Private spaces are washed once per year, in the spring, and public spaces are washed several times per year.
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