Functional Resume Example

JUAN A. SANCHEZ

444 Border Collie Lane    *     Naperville, Illinois 60512     *     (630) 555-1212     *     j-sanchez@neiu.edu

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OBJECTIVE

A management position that requires excellent interpersonal, organizational and supervisory skills. Would welcome assignments in operations, sales/marketing, customer service, human resources or related areas.

EDUCATION	Northeastern Illinois University Bachelor of Science in Management G.P.A. 3.2/4.0	Chicago, Illinois May, 2001
	•Financed 90% of education through part-time employment and student loans.

PROFESSIONAL PROFILE
Management	•Supervised various youth recreational activities. •Trained new employees in effective sales and direct mail techniques. •Frequently served as store supervisor in the manager's absence.

Interpersonal

•Demonstrated effective persuasive skills in retail sales. •Provided excellent customer service by phone and in person. •Resolved customer complaints effectively and efficiently. •New student orientation facilitator and group leader.

Organizational

•Provided administrative support in producing all forms of office communications. •Designed and developed a coding system for a university research project. •Organized and recorded data as a research assistant. •Recognized by supervisors as being efficient and detail oriented.

LANGUAGES

Speak, read and write Spanish/English fluently. Basic conversational ability in Italian.

COMPUTER SKILLS

IBM PC & Mac formats, Windows 95-95 and ME versions, Microsoft Word 2000, Excel, PowerPoint, Printshop 12, Lightwave several E-Mail formats and the Internet.

EMPLOYMENT HISTORY
Good Luck Rent-A-Car Customer Service Representative	Park Ridge, Illinois 1998 to present
Northeastern Illinois University Research Assistant	Chicago, Illinois 1997 - 1998
Chakotay Gift Emporium, Ltd. Sales Associate/Cashier	La Forge, Illinois 1995 - 1996
Dominion Community Church Youth Minister	La Forge, Illinois 1995 - 1996