Highland Park Chrysler Plymouth
Service Contract
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Maximum Care Sample Service Contract Provisions
 
 
A SERVICE CONTRACT:  
This Plan is a service contract between you and us. It protects you against major repair bills should a component covered by the Plan fail in normal use. This Plan is not a part of the vehicle's factory warranty.   

We are solely responsible (liable) for fulfillment of the provisions of the Plan.   

IMPORTANT!  
The maximum reimbursable amount should a covered component fail will be the total cost of covered repairs less the deductible or, if less, the cash value of the vehicle! The cash value of the vehicle will be determined by the average retail value as listed in the current NADA Used Car Pricing Guide. In situations where the repair cost exceeds the cash value of the vehicle, the remainder of plan coverage will be canceled.   

PLAN PROVISIONS:   
These are your plan provisions.  Place them in your glove compartment along with your warranty documents.  You must present these provisions to the servicing dealer when requesting plan service.  They will describe the plan you purchased and identify you and your vehicle as being eligible for plan service by a specifically assigned service contract number. 

The issuance of Plan Provisions by us shall not be deemed as a waiver of our right, or considered a restriction of our right to refuse to pay for service and/or to cancel the Plan should it subsequently be discovered that the vehicle for which the Plan was purchased was not eligible for Plan coverage.   

NOTE: In addition to your service contract your vehicle may also be covered by your vehicle's factory warranty. For warranty coverage details, please refer to your warranty information booklet. This Plan does not cover any repair which is covered by the vehicle's factory warranty.    

OBTAINING PLAN SERVICE  
Plan service will be provided or assisted by the Dealer who sold you the Plan using new or authorized remanufactured parts. In the event you cannot return to the selling Dealer for service, you may request service from any Chrysler Dealer within the 50 States, the District of Columbia or Canada.   

IMPORTANT!  
Plan service obtained from other than a Chrysler dealer is not reimbursable unless authorized by us before the service is performed. 

YOUR RESPONSIBILITY:   
Your responsibility is to properly operate, care for and maintain the vehicle as prescribed in the owner's manual supplied by the manufacturer. You should retain all maintenance receipts to avoid any misunderstanding as to whether or not the maintenance services were performed as required.  

ELIGIBLE VEHICLES:   
All new vehicles covered by a 12/12 (or 24/18 in New York State) Basic Warranty and 7/70 Powertrain Warranty or a 36/36 Basic Warranty (including Import vehicles) are eligible for the Plan.   

IMPORTANT!    
The following vehicles are not eligible for a Chrysler Service Contract: Vehicles placed in taxi or limousine service (except vehicles placed in van pool service); vehicles used for hire, emergency service, ambulance, towing or police service; vehicles placed in postal or dump truck service or severe off-road use; vehicles converted from two to four-wheel drive; vehicles altered or converted from the original manufacturer's specifications; vehicles equipped with a diesel engine (except Chrysler); vehicles with a gross weight (G.V.W.) of over 14,000 pounds; vehicles with salvaged, assembled, junk or rebuilt titles, or any vehicle which has been declared to be a total loss by any insurance company.   

WHEN PLAN COVERAGE STARTS AND ENDS:   
1995 and Newer Chrysler Vehicles: Trip Interruption starts on the date you purchase the Plan. Car Rental starts on the date you purchase the Plan, and covers those repair instances when a replacement vehicle is not otherwise provided. Roadside assistance and repair coverage starts when the vehicle's factory warranty expires   

Plan coverage expires years after the factory warranty start date or when the vehicle odometer reads total miles (whichever occurs first).

 
COVERAGE UNDER THE MAXIMUM CARE PLAN:  

WHAT IS COVERED?  
The plan will pay the total cost (parts and labor) less a deductible per visit to correct any of the following failures, caused by a defect in materials or workmanship, and which are not covered by the vehicle's factory warranty.  The only exceptions are those listed under "The Plan Will Not Cover".   

COMPONENTS COVERED BY THE PLAN INCLUDE (BUT ARE NOT LIMITED TO):   
AIR CONDITIONING:   
Factory or Manufacturer-authorized air conditioning installations only. Air   
Conditioning Compressor, Clutch, Coil, Condenser, Evaporator, Receiver-Drier, Expansion Valve, Hoses and Lines, Low Pressure Cut-Off Switch, High Pressure Cut-Off Switch, Clutch Cycling Switch, Instrument Panel Control Assembly, Power Module, Air Conditioning/Heat Blower Motor, Seals and Caskets.   

ALL-WHEEL DRIVE (AWD) VEHICLES ONLY:    
Transfer Case and all Internal Parts; Drive Shaft and Axle Shaft Assemblies; Axle Housing and all Internal Parts; Differential Carrier Assembly and all Internal Parts; Output Ball Bearing; Output Flange; End Cover; Viscous Converter Clutch; DOG Clutch Assembly; Overrunning Clutch; Vacuum Motor; Torque Tube; Pinion Spacer and Shim, Seals and Gaskets.   

ANTI-LOCK BRAKES:   
Anti-Lock Brake System's Hydraulic Assembly, Pump Motor Assembly Controller, Sensors, Switches and Relays.   
   
BRAKES:   
Master Cylinder; Assist Booster; Wheel Cylinders; Disc Brake Calipers and Pistons; Brake Lines, Hoses, Fittings, Seals and Gaskets; Proportioning Valve.   

NOTE:  Brake pads, shoes, rotors and drums are not covered at any time.  
   
INSTRUMENTATION: 
Electronic Instrument Cluster; AmpNoltmeter Gauge; Fuel Gauge; Temperature Gauge; Tachometer; Oil Pressure Gauge; Turbo Gauge; Electronic and Mechanical Speedometer.   

GASOLINE ENGINE:   
Cylinder Block and all Internal Parts; Cylinder Head Assemblies; Core Plugs; Valve Covers, Oil Pan; Timing Case, Timing Chain, Timing Belt Gears and Sprockets; Oil Pump; Intake and Exhaust Manifolds; Water Pump and Housing; Turbocharger Housing and Internal Parts; Turbocharger Wastegate Actuator; Harmonic Balancer; Seals and Gaskets.   
   
DIESEL ENGINE (CHRYSLER VEHICLES ONLY):   
Cylinder Block and all Internal Parts; Cylinder Head Assemblies; Core Plugs; Valve Covers, Oil Pan; Timing Gears and Cover; Oil Pump; Intake and Exhaust Manifolds; Water Pump and Housing; Turbocharger Housing and Internal Parts, Fuel Injection Pump and Injectors; Harmonic Balancer; Seals and Gaskets.   
   
ENGINE COOLING AND FUEL:   
Cooling Fan; Clutch and Motor; Radiator; Coolant Temperature Switch; Electric and Mechanical Fuel Pump; Fuel Tank Sending Unit; Fuel Tank and Lines, Seals and Gaskets.   

ELECTRICAL:   
Starter Motor and Solenoid; Generator; Powertrain Control Module; Distributor; Ignition Coil; Coil Pack Assembly; Voltage Regulator; All Wiring Harnesses; Electronic Fuel Injection System; Windshield Wiper Motor; Rear Wiper Motor; Manually Operated Electrical Switches; Park Neutral Position Switch; Temperature Sending Unit/Switch; Oil Pressure Sending Unit/Switch; Body Computer; Body Control Module; Rear Window Defroster; Power Window Motors; Power Window Flex Track/Regulator; Power Antenna; Power Seat Motors; Plan Power Door Locks and Linkage Keyless Entry In-Vehicle Module/Receiver; Trip Computer; Message Center; Overhead Electronic Vehicle Information Center; Overhead Electronic Compass Temperature; Power Sunroof Motors; Convertible Top Motor; Electric Mirror Motor and Controls; Cruise Control Servo; Headlight Door Motor; Concealed Headlamp Module; Factory installed Radio and Speakers (Includes CD and Tape Player).   
   
FOUR-WHEEL DRIVE VEHICLES ONLY:   
Transfer Case and Internal Parts; Drive Shafts (Front and Rear); Universal Joints and Yokes; Drive Shaft Center Bearings; Axle Housing and all Internal Parts; Disconnect Housing Assembly; Axle Shafts and Axle Shaft Bearings; Locking Hubs and Bearings; Seals and Gaskets.   
   
FRONT-WHEEL DRIVE VEHICLES ONLY:  Transaxle   
Case and all Internal Parts; Oil Pan and Differential Cover; Flywheel or Torque Converter and Drive Plate with Starter Ring Gear; Bell Housing; Flywheel; Drive Shaft Assemblies; Constant Velocity Joints, Housing and Boots; Transaxle Speed Sensors; Transaxle Solenoid Assembly; Transmission Range Switch; Transmission Control Module; Front Wheel Bearings; Seals and Gaskets.  

NOTE:  Manual transmission clutch parts are not covered at any time.    
  
FRONT SUSPENSION: 
MacPherson Struts; Strut Mounting Plates, Bushings and Bearings; Upper and Lower Control Arms; Control Arm Shafts; Control Arm Bushings; Upper and Lower Ball Joints.    

REAR-WHEEL DRIVE VEHICLES ONLY:    
Drive Shaft Assemblies; Universal Joints and Yokes; Drive Shaft Center Bearings; Axle Housing and all Internal Parts; Disconnect Housing Assembly; Axle Shafts and Axle Shaft Bearings; Seals and Gaskets.    

STEERING:     
Steering Gear Housing and all Internal Parts; Power Steering Gear; Power Steering Pump; Steering Shaft Lower Coupling; Rack and Pinion Assembly; Seals and Gaskets.    
    
TRANSMISSION:    
Case and all Internal Parts; Oil Pan; Torque Converter with Starter Ring Gear; Flex Plate; Bell Housing; Flywheel; Seals and Caskets.    

NOTE:  Manual transmission clutch parts are not covered at any time.  
  
MOPAR ACCESSORIES:   
The following Mopar accessories are covered provided they were installed by a Chrysler authorized facility; Audio Systems (including Compact Disc and Cassette Players); Air Conditioning Systems; Cruise Control; EVS (Security Systems); Clocks; Remote Trunk Release; Power Steering; Remote Control Outside Mirrors; Power Sliding Rear Windows (trucks); Automatic Transmission Cooler.

 
$ DEDUCTIBLE:   
You pay only the first $ of the total cost of covered component repairs performed during each repair visit. You may be required to pay state and local taxes in addition to the deductible for any covered component repairs performed.   

TRIP INTERRUPTION:   
The Plan will pay up to $500 for lodging, meals, and emergency transportation such as taxi, bus, or airline for you and your family if (1) your vehicle is inopcrable due to a failure covered under this Plan or under the factory warranty, and (2) you are more than 100 miles from the address of record. Lodging, meals and car rental receipts must accompany a copy of your repair bill and must be mailed to Chrysler Service Contracts, P.O. Box 2700, Troy, Michigan 48007-2700.   

CAR REPAIRS:   
Coverage starts on the date you purchase the Plan and is not subject to a deductible. The Plan will pay up to $30 per day ($150 maximum) for a rental any time repairs take overnight, and a component is covered by the Plan, manufacturer's Powertrain Warranty or 12112, (24118 in New York State) or 36/36 Basic Warranty.   

The Plan will not pay for rental charges for a vehicle that is awaiting service or parts unless the vehicle is inoperable, due to a covered component failure, or unless continued operation would cause further damage.    

 
RENTAL ALLOWANCE (OVERNIGHT):   
The rental car must be obtained from a Dealer or from a licensed rental agency.  Rental coverage is subject to state and local laws and policies imposed by the rental agency. Rental charges in excess of the amount allowed by the Plan are your responsibility. The Plan is not responsible for any refusal of a rental agency to rent a vehicle to you.   

CHRYSLER VEHICLES ONLY:   
The total dollar limit per visit will be increased to $300 with $30 per day limit, if repairs are delayed because of Chrysler's failure to deliver a Chrysler replacement part (National Back Order status) and we are notified of the delay, by the dealer, within the first 5 days of the rental period.   
   
ROADSIDE ASSISTANCE:   
The Plan provides assistance due to a disablement caused by any mechanical failure and in addition, the Plan provides coverage for such items as towing to the nearest Chrysler Dealer or Chrysler authorized repair facility, flat tire change (with your good spare), battery jump, out of gas delivery (maximum 5 gallons), lockout service i.e. keys locked in car or frozen lock, to a maximum of $100. Any expense beyond $100 is your responsibility at the time and site of service. Towing assistance will be dispatched only for mechanical disablements which renders the vehicle inoperative. (See exclusions under "THE PLAN WILL NOT COVER.")   
   
NOTE:  1997 Chrysler Vehicles Only The Plan will cover the Roadside Assistance Warranty deductibles (up to $25 on certain services) during the 3/36 Basic Warranty period.    
   
This service is provided to you as part of your service contract to minimize any unforeseen vehicle operation inconvenience and is available 24 hours per day, 365 days per year.    
   
NOTE:  YOU MUST CALL 1(800)521-2779 FOR This SERVICE.   

Chrysler Roadside Assistance
4040 Mystic Valley Parkway 
Boston, MA 02155

Chrysler Roadside Assistance will not cover services which are solicited without first contacting Chrysler Roadside Assistance for prior authorization. 
  
* All Roadside Assistance services are provided through Cross Country Motor Club, Inc., Boston MA 02155, except in Alaska, California, Hawaii, Oregon, Wisconsin and Wyoming where services are provided through Cross Country Motor Club of California, Inc., Boston, MA 02155. Both collectively sometimes referred to as CCMC. CCMC acts merely as a dispatcher or referral service to persons or entities who provide the actual service. These persons and/or entities are independent contractors. Accordingly, CCMC assumes no responsibility for the acts, errors, omissions, negligence, misconduct of such persons and/or entities. All persons availing themselves of the benefits of Chrysler Roadside Assistance are to look solely to such persons and/or entities for liability arising in connection therewith, and not to CCMC.   
   
NOTE:  No Dealer, Dealer employee or Chrysler employee has the authority to modify or change any provision of this Plan.

 
THE PLAN WILL NOT COVER:   
  Repair or replacement of any component covered by the vehicle's factory warranty or recall policies; roadside assistance, loaner vehicles or other services which are eligible to be covered by vehicle's factory warranty or marketing programs;  
  Any fines, fees or taxes which are associated with impound towing as a result of actual or alleged violation of any laws or regulations; 
  Repairs to vehicles registered and/or operated outside of the 50 States, the District of Columbia and Canada; 
  Repairs, Towing, Rental or Roadside Assistance to any · Mechanical - manual clutch assembly; repairs to snow vehicle where the odometer (mileage) has been stopped plows, winches and trailer hitches regardless of their or altered and the vehicle's actual mileage cannot be installation; brake pads, shoes, rotors and drums, readily determined; battery; 
  Repairs, Towing, Rental or Roadside Assistance necessary as a result of (a) failure to properly care for or maintain the vehicle; (b) fire, accident abuse, vandalism, negligence or Act of Cod including but not limited to any vehicle rendered inoperable due to snow, ice or flood; (c) failure to properly operate the vehicle; (d) using the vehicle for competitive speed events such as races or acceleration trials; (e) pulling a trailer that exceeds the rated capacity of the vehicle or failure to adhere to the requirements for vehicles used to pull a trailer as outlined in the owner manual supplied by the manufacturer; (f) tampering with the emission system or with any parts that could affect that system; (g) use of dirty fluids, or fuels, refrigerants or other fluids which are not recommended by the manufacturer; or (h) modifications not approved or recommended by the manufacturer; 
  Towing or Roadside Assistance relating to snow tires or snow chain changeover, repair to wheel studs and/or lugs; 
  Plan service obtained from other than a Chrysler Dealer unless authorization is first received from us; 
  Damage to flywheel as a result of clutch failure; 
  Maintenance Services - engine oil, lubricants, coolant, fluids, filters, battery and cables, spark plugs and wires, belts, lights (bulbs, sealed beams, lenses), engine tune-up, suspension alignment, wheel balancing, wiper blades, exhaust systems, heat shields and exhaust hangers; 
  Exterior - tires; body sheet metal; glass; plastic lenses; paint; bright metal; bumpers; side-view mirrors (glass/housing); wheel covers; door handles; weather strips; rust; water leaks; wind noises; all outer body panels; spoilers; plastic and fiberglass body parts; vinyl tops; convertible top fabric; repairs or damage caused by environmental factors such as acid rain, tree sap, salt or ocean spray; 
  Interior - trim; carpet; upholstery; dash pad; door and window handles; knobs; buttons; moldings; arm rests and headliner; cargo cover; 
  Repairs required as a result of use of other than the vehicle manufacturer's parts   
  Loss of use of the vehicle, loss time, inconvenience, commercial loss, or any incidental or consequential damages. 
  Repairs to a covered component caused by the failure of a non-covered component and/or an aftermarket installation not performed by an authorized Chrysler Dealer;  
  Bodily injury or property damage arising or allegedly arising out of a defect in the design, manufacture, materials or workmanship of a covered component; 
 
CANCELLATION AND TRANSFER POLICIES:   
During the term of the service contract, you have the option to:   

CANCEL the remaining Plan coverage and receive a full or pro-rata refund or;   
AUTHORIZE TRANSFER of the remaining Plan coverage to the subsequent owner.   
   
Note:  Refer to the cancellation/transfer policy section below for details.   

CANCELLATION POLICY:   
You may cancel this Plan provided if you have not authorized transfer of coverage to a new owner.    

To cancel the plan you must take your plan provisions to the dealership where you purchased the plan. The dealership will contact Chrysler Service Contracts to request termination of your contract.   

If your vehicle is repossessed or rendered a total loss and your Plan was financed with your vehicle, your rights under this contract transfer to the lienholder (the lienholder is then responsible for requesting termination of the contract through the dealer where the plan was purchased). If the plan was not financed, any refund due would be made payable to you and forwarded to your selling dealer for distribution.   

If you no longer reside in the area where the contract was purchased, or your dealer is no longer in business, mail your cancellation request, along with your plan provisions and current mileage on the vehicle to:   

TRANSFER POLICY:   
You may authorize transfer of coverage, provided the plan has not been canceled. Any contract financed on the Chrysler Service Contract/ Dealer Payment Plan is NOT transferable until the contract is paid in full. Remaining Plan coverage must be transferred to the subsequent purchaser of the vehicle at the time of vehicle sale.   
   
To transfer this service contract, complete the transfer form. Be sure to include your signature. This means you are authorizing transfer of Plan coverage to the new owner. Transfer requests will not be handled without the signature of the owner for whom these Plan Provisions were issued.   

You must take your plan provisions with the completed transfer form and transfer fee to an authorized Chrysler Corporation Dealer to process both the factory warranty and Chrysler Service Contract transfers. The Chrysler Service Contract transfer fee is as follows:   

TRANSFER FEES CHRYSLER SERVICE CONTRACTS   
(Applies to the state where the Plan was purchased)   

CANCELLATION DEPARTMENT
                                 P.O. BOX 2700 STATE AMOUNT   
TROY, MI 48007-2700
 
On cancellation requests within the first 60 days from the original purchase date of the Plan, you will be refunded the full amount you paid for the Plan, provided no claims have been paid against the contract. In the event a claim has been paid, or after 60 days, your refund will be based on the full amount you paid for the Plan, less a pro-rata adjustment for time or mileage used or claims paid, whichever is greater, less a cancellation fee as indicated below.   

We reserve the right to cancel the plan after issuance should it be discovered that there was material misrepresentation or fraud at the time of sales of the agreement, failure of the customer to maintain the vehicle as prescribed by the manufacturer, if the odometer has been tampered with or has not been repaired by the customer or non-payment of the premium. Your refund will be based upon the full amount paid for the plan, less any claims paid, less a pro-rata adjustment for the time or mileage used, whichever is greater.   

NOTE:  All refund checks will be made payable to you and/or the lienholder and forwarded to your selling dealer for distribution.    

CANCELLATION FEES (Applies to the state where the plan was purchased):    
STATE AMOUNT   
Georgia 10% of pro-rata refund amount on non-Chrysler vehicles, not to exceed $50 All others $50   
New Hampshire None   
All other states $50    

NOTE:  Factory warranty transfer fee may apply. Please refer to your owner's manual or ask your dealer for details.    

NOTE:  For subsequent owners without a transferable factory warranty, the transfer fee of the service contract is the same as above. To transfer the service contract, follow the directions above.    

SPECIAL STATE NOTICES:   
Iowa    
If you have any questions or complaints concerning this service contract, they may be addressed to:   
Commissioner of Insurance Iowa Insurance   
Division Lucas State Office Building    
Des Moines, IA 50319   

Wisconsin:   
This warranty is only subject to limited regulation by the office of the State of Wisconsin Commissioner of Insurance. 

 
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