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IT Support Request
All requests for IT support, whether requests for standard services (Service Requests), for assistance with IT problems (Incidents) must be made through the NEIU Helpdesk. This ensures that the request is logged and assigned to the correct team within NEIU as soon as possible. Some Service Requests require forms to be completed and others will be actioned on receipt of an email or phone call to the Helpdesk. Information about requesting the most commonly used services can be found in these Helpdesk Services web pages.
How to Log a Request for Support
When you contact the NEIU Helpdesk you will be asked to supply specific information about your Service Request (what you want done) or Incident (problem with IT service). It is important to clearly explain to the Helpdesk the following information:
Your name, area, phone number and location
Nature of the Service Request or Incident
Number of User's impacted
Business function impact (how urgent the service request is or how this incident is affecting your ability to perform your area's business)
Once you have supplied this information to the helpdesk, your request will be logged into our call management system, and assigned a priority depending upon the type of request.
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