What are the computer lab hours?
Click here for the computer lab hours.
Does NEIU support Wi-Fi?
Detailed instructions are available here.
Currently, the following locations are Wi-Fi (802.11b/g) Accessible:
- All floors of the Student Union Building
- B-Wing Lab and open areas
- Student Lounge
- Village Square
- Auditorium
Secure Wireless requires the SecureW2 EAP Suite located in the Downloads section.
You should also ensure your Windows XP SP2 has the "Wireless Client Update" which increases compatability and security on Wi-Fi networks.
How long can I keep my e-mail account after I graduate?
Your account will last six months before it is deactivated. If you plan to graduate and are concerned about the deletion of your files, you may wish to save important files to a disk.
How do I obtain my NetID for NEIUport?
Your NetID is the same as your NEIU EMail and Blackboard username. The official NEIUport FAQ is available at http://www.neiu.edu/~scs/neiuport_faq/.
How do I connect to the library’s databases from home?
Please go to http://www.neiu.edu/~neiulib/databases.html
How do I obtain an e-mail account?
E-mail accounts are automatically created for students enrolled at NEIU. To obtain your account information, use a web browser and go to the web address: http://neiuport.neiu.edu
How do I change my E-mail password?
Use a web browser and go to the web address: http://neiuport.neiu.edu
How do I create a web page?
Detailed instructions are available here.
How do I access e-mail using the NEIU POP server?
When using an e-mail program such as Microsoft's Outlook or Apple's Mail, you must enter "send" and "receive" addresses for the e-mail server you are connecting to.
NEIU uses the following servers:
pop3.neiu.edu (POP server is used for receiving mail)
smtp.neiu.edu (SMTP server is used for sending mail)
NOTE: If you have a different Internet Service Provider (ISP) than NEIU, you must obtain the correct SMTP server settings from your ISP. As with most ISPs, NEIU does not allow relaying of e-mail.
How do I safely eject my USB drive?
Windows XP: Using the left mouse button, left-click once on the "Safely Remove Hardware" icon in the bottom right corner of your screen (also known as the System Tray) and you will see a message to "Safely Remove <the name of your USB device>". Click the device with the left mouse button and it will stop the USB device and allow you to remove your USB drive safely. Please do not right-click or double-click the "Safely Remove Hardware" icon as it will show an Administrative restriction error message.
Macintosh OS X: Drag the USB drive icon from the desktop to the Trash Can. Please note that the Trash Can icon will change into the Eject symbol. Once the USB drive no longer shows up on the desktop, you may unplug the USB drive from the computer.
How do I print in color?
Color printers are available on the 3rd floor of the Library. Detailed instructions on how to print is available here.
What if I can no longer log into my e-mail account?
Use a web browser and go to the web address: http://neiuport.neiu.edu
What if my E-Mail password expires?
Use a web browser and go to the web address: http://neiuport.neiu.edu
What if I try to check my NEIU Webmail from home using AOL but I keep getting a "Session Timed Out" message. What's wrong?
This problem has been replicated and has to do with AOL's proprietary web browser. It does not matter what version of AOL you are using or if it is Windows or Macintosh. AOL's embedded browser does not operate well with all Internet standards and we recommend you use a more fully compliant Internet browser such as Mozilla, Firefox, or Opera. If you are not using AOL but are getting the "session timed out" error, we recommend you run the "Windows Update" feature (on Windows) or the "Software Update" feature (on Macintosh) to be sure you have all the Critical Updates, patches, and browser updates available for your operating system.
