Academic Systems Support

Contact Information

Location:	B-Building Room 107
Hours:	Mon - Fri 8:30am - 4:30pm
Phone:	(773) 442-4390
Fax:	(773) 442-4399
E-Mail	acadsys@neiu.edu

Department Overview

The Academic Systems Support Department provides:

- Hardware and software planning, implementation, and maintenance for Student Computing labs and Technology Enhanced Classrooms.

- Support for Windows, Macintosh, and printing in the Student Computing labs and Technology Enhanced Classrooms.

- Project planning for future technology needs in the Student Computing areas and Technology Enhanced Classrooms.

- Handles software requests made by faculty for inclusion in the student Computing labs and Technology Enhanced Classrooms.

- Tutorials for University Computing's Help Desk personnel.

Functioning Units

Academic Systems Support maintains a call center that utilizes the following support staff:

Student Lab Assistants
	When a problem is first encountered, these workers attempt a basic level of troubleshooting. If they are unable to correct the problem, they report the issue using a web-based problem report.

Technical Support Assistants
	When a problem is first encountered, these workers attempt a basic level of troubleshooting. If they are unable to correct the problem, they report the issue using a web-based problem report.

Systems Specialists
	In the event that the problem cannot be resolved at the first or second tier of support, a full-time staff member will resolve the issue or communicate directly with any other department necessary to get the issue resolved.

Job Opportunities

Apply for a Student Lab Assistant Position