Northeastern Illinois University :: Frequently Asked Questions

I am a new employee, when do I get my email address?

New employees receive an email address and university NETID after their hiring paperwork has been completed by the hiring department and processed by Human Resources.

Every week night, an interface occurs between NEIUworks Banner and the Identity Mangement Application (IDMGMT). Once a new job record is detected in NEIUworks Banner, the new employee’s credentials will be interfaced to IDMGMT and a unique NEIU email address and university NETID is created. The new information is interfaced back into NEIUworks Banner and an NEIU Online Connection letter is generated and sent to the new employee’s home residence. The letter contains all the pertinent information required for the new employee to activate their University NETID and NEIU email account.

Please refer to the flowchart for a diagram of the process.

I am a student worker, how do I transfer my nmail to outlook exchange?

Student Aides, Work Study Students and Graduate Assistants email accounts are only available in n-mail. Currently, there is not any opportunity for Student Aides, Work Study Students or Graduate Assistants to opt into using Outlook Exchange.

APPLICATION ACCESS

How do I get access to the Reporting System (Cognos) to run existing reports?

The Cognos Student Report Request form is used to request access to specific student focused existing reports created by Enrollment Services fo academic departments use.

How do I get access to the Reporting System (Cognos) to create specific reports for my area?

The NEIUworks Access Request form is used to request access to the Cognos Reporting Application to create and run reports from data collected in the NEIUworks Banner Application. In section 7 – OTHER: please write in "Cognos Reporting Application" and also identify against which dataset you wish to create reports (Student, Human Resources/Payroll and/or Finance). All requests for access to Cognos for reporting purposes are reviewed and approved by the department responsible for the custodianship of data within the NEIUworks Banner Application (Enrollment Services, Controller’s, Human Resources) before access is granted.

How do I make a request to purchase new application software?

Application request instructions can be found here Application Evaluation Instructions.

My account has been disabled, what do I do to fix it?

Please contact the Helpdesk at (773) 442-4357 or via email at helpdesk@neiu.edu to resolve.

NEIUport Access and NEIU E-Mail accounts are only available to students, staff & faculty who have an active relationship with the university. Once an individual leaves the university, access is maintained for a period of time and then terminated with notification. Please refer to the University E-Mail Policy for details. A link to this policy is posted on the NEIUport login page.

DIRECTORY

How do I update NEIU directory information for myself or my department?

An email outlining the changes should be sent to phonedir@neiu.edu. Several individuals are notified of this email so that all applications are kept in synch – NEIUport Banner, the Web Telephone Directory, and the 911 Emergency Application. This email address is also posted within the NEIU Web Telephone Directory to facilitate your changes.

Building, room locations, and telephone extensions will be updated in NEIUwork Banner and will be reflected on the NEIU Web Telephone Directory usually within a week of notification.

Department names and title corrections must be coordinated thru Human Resources and will require the submission of a Change of Status Form with all appropriate signatures.

If the changes are a result of an area re-organization which is resulting in new FOAPs and Organizations, then the most appropriate area to contact to begin the process is the Controller’s Office. All FOAP and Organization changes/additions must be done first before people can be affiliated with the new organizations/departments and changes to the Web Telephone Directory made.

NET ID AND PASSWORDS

Help! I can't log in to my account?

If, when you first initialized your NEIU account, you answered your secret questions, then go to NEIUport and click on the option “Reset your Password” located just below the Secure Access Login Box. Enter your NEIU NetID and then click on “What is my password?”. The secret questions you answered when your first initialized your NEIU account will appear. Answer the questions and then click on "Login". If you answered your secret questions correctly, you will be prompted to create a new password.

If you did not answer your secret questions correctly or did not answer the secret questions when you first setup your account, please contact the Helpdesk at 773-442-4357 or via email at helpdesk@neiu.edu to resolve. Their office hours are Monday thru Thursday – 8:30am to 7:00pm and 8:30am to 4:30pm on Friday.

I am a new student or employee, when do I get my login information?

New students and employees receive a NEIU email address and University NETID after they have been admitted to the University.

Every week night, an interface occurs between NEIUworks Banner and the Identity Mangement Application (IDMGMT). Once a new record is detected in NEIUworks Banner, the new student/employee's credentials will be interfaced to IDMGMT and a unique NEIU email address and university NETID is created. The new information is interfaced back into NEIUworks Banner and an NEIU Online Connection letter is generated and sent to the new student/employee's home residence. The letter contains all the pertinent information required for the new student to activate their University NETID and NEIU email account.

Please refer to the flowchart for a diagram of the process.

I am an international student living outside of the country, how do I receive my login information?

International Student Admissions is coordinated by International Programs. All NEIU Online Connection letters generated for new incoming International Students are delivered to International Programs for handling and dissemination.

For more NEIUport information, please read the Frequently Asked Questions on the NetID Administration System.

BANNER INB

My Banner INB account has been disabled, what do I do?

Banner INB Accounts are automatically disabled when an account has not been used for an extended period of time; when an employee leaves the university or when the employee does not respond to the NEIUworks Security Audit. In any of these cases, a new NEIUworks Access Request must be filled out and submitted just as though a brand new account was being requested.

My Banner INB account is locked, what do I do?

Contact the Helpdesk at 773-442-4357 for resolution. Helpdesk staff will ask a couple of key questions to ensure your identity and your Banner INB password will be reset and sent to you via NEIU email.

I can't see my login screen.

Please contact the helpdesk for assistance as there are many reasons why this can occur.

I can't see the icons on my main page.

If you are using Internet Explorer 7 and selecting the "JAVA" option to log into Banner INB, answer YES or YES ALWAYS to all prompts which appear.

If you are using Internet Explorer 8 and selecting the "JAVA" option to log into Banner INB, answer NO to all prompts which appear.

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